Michael Rausch Email and Phone Number
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Michael Rausch personal email
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As a dedicated professional with a strong foundation in Customer Success, I bring over nine years of experience in driving enterprise digital transformation, aligning innovative cloud solutions with strategic goals, and fostering strong client relationships. My commitment to continual learning has been enriched by various certifications in customer success management, AI integration, and strategic account management. Outside work, I am passionate about giving back, participating in Cisco’s Time2Give program, and raising funds for meaningful causes through marathons and local initiatives.In my recent roles at Cisco, I’ve excelled at guiding Fortune 500 clients through complex technology adoption, identifying growth opportunities that boost account value and retention. My background spans industries such as technology, telecommunications, and enterprise software, where I’ve successfully led initiatives that deliver measurable results, from reducing customer churn to elevating adoption metrics. Highlights of my experience include organizing high-impact customer events, serving as an ambassador on best practices, and engaging thousands of end users to drive collaborative success.Looking forward, I aim to expand my expertise in customer success leadership, focusing on roles where I can combine strategic vision with innovative technology to maximize client satisfaction and growth. I’m particularly interested in opportunities that allow me to work cross-functionally to influence outcomes and scale meaningful customer engagement strategies. I welcome connections with like-minded professionals and look forward to new challenges that align with my passion for customer-centric innovation.
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Sr. Customer Success ManagerPluralsightWilmington, Nc, Us -
Customer Success Executive | Ges EastCisco Nov 2023 - Present· Strategic account management: Driving success for two enterprise accounts by aligning initiates with their goals and delivering consistent value.· Relationship Building: Forge strong relationships with key stakeholders, acting as their advocate and understanding their needs deeply. · Proactive Problem Solving: Anticipate and resolve customer concerns swiftly collaborating across teams for effective solutions.· Driving Growth: Identify and capitalize on opportunities for account expansion, focusing on long-term success and retention. -
Success Programs Manager | Ges EastCisco Oct 2022 - Nov 2023· Managed Premier Enterprise customers to achieve customers desired outcomes for adoption and value realization within Cisco product portfolio. (Dicks Sporting Goods, Moses Cone Health, Under Armour, Continental Tire, Dominion Energy +More)· Collaborates with Sales, Partners, and Renewals to execute Customer Success motion.· Monitors customer risk within assigned GES accounts, leveraging CS Console to monitor Customer Health Index, Success Programs CTAs, and progression of customer use cases through the lifecycle, as needed.
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Customer Success Manager - Collaboration | Ges EastCisco Nov 2019 - Oct 2022Raleigh-Durham, North Carolina Area· Managed Premier Enterprise customers to drive revenue retention, decrease churn, and increase feature adoption (MetLife, Citizens, Paychex)· Collaborate with Account teams and partners to uncover opportunities and drive account growth· Host on-site adoption events for 1000+ end users to drive key collaboration metrics and features to deliver organization business objectives.· Deliver virtual training courses to reach thousands of end users throughout the pandemic to ensure a seamless transition to remote work· Developed proactive adoption campaigns to increase end-user utilization and IT leadership buy in
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Sales Engineer - Ibm, Vmware, Sap, Nutanix, VeeamGlobal Knowledge Jan 2018 - Nov 2019Cary, NcLeveraging my passion for learning with an intrinsic drive to help others, I support Global Knowledge Open Enrollment (OE) in key product areas such as VMware, DevOps, Citrix, IBM and App Dev. Support over 100 reps for any product questions and provided enablement training with any key changes with products covered. -
Account ExecutiveGlobal Knowledge Jun 2015 - Jan 2018Raleigh-Durham, North Carolina AreaGlobal Knowledge is the worldwide leader in IT and business skills training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. Our core training is focused on IBM, Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development. Our IT courses include networking, programming, operating systems, security, and telephony. Our business skills courses feature project management, ITIL, people management, and business analysis. Our more than 1,200 courses span foundational and specialized training and certifications.
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Service AdvisorLeith Honda May 2013 - Aug 2015Raleigh-Durham, North Carolina AreaProvide consultation and sales recommendations to clients in regards to necessary services on vehicles for present and future appointments. Schedule appointments and review potential work with clients and technicians to ensure correct and timely repair process. Update clients during repairs to facilitate an understanding of all services needed and provide completion times. Delegate service work to technicians with a focus on time management. Greet clients and provide knowledgable, friendly service. Provide clients with a detailed estimate for repair work and all available protection plans. Maintain knowledge of complete manufacture line, vehicle specific certifications, and training.
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Field Sales And Support EngineerCarolina Atm Inc May 2010 - May 2013Raleigh-Durham, North Carolina AreaInstall, program, and cash load new ATM’s for local business and out of state companies. Lead sales consultant for obtaining new clients. Negotiate and provide contract proposals for potential clients. Manage local and out of state events. Fleet management for company vehicles. Weld custom enclosures for ATM security. Monitor balance and service of all ATM’s in local ares. Provide on-call customer service. Responsible for warranty claims for ATM’s. Repair ATM’s via diagnostic trouble-shooting and order replacement parts accordingly. Weekly scheduling of service appointments and delegate workload and route planning for employees.
Michael Rausch Skills
Frequently Asked Questions about Michael Rausch
What company does Michael Rausch work for?
Michael Rausch works for Pluralsight
What is Michael Rausch's role at the current company?
Michael Rausch's current role is Sr. Customer Success Manager.
What is Michael Rausch's email address?
Michael Rausch's email address is ra****@****dge.com
What is Michael Rausch's direct phone number?
Michael Rausch's direct phone number is +191935*****
What are some of Michael Rausch's interests?
Michael Rausch has interest in Health, Animal Welfare, Children, Science And Technology.
What skills is Michael Rausch known for?
Michael Rausch has skills like Customer Satisfaction, Customer Service, Sales, Leadership, Training, Microsoft Excel, Management, Account Management, Cold Calling, Sales Process, Team Building, Direct Sales.
Who are Michael Rausch's colleagues?
Michael Rausch's colleagues are Thomas Jermyn, Yvonne Moodley, Patrick Shimba, Ram V, Linkin Member, Sneha Hajola, James Neufeld.
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