Michael Rausch Email & Phone Number

Wilmington, Nc, Us

· Strategic account management: Driving success for two enterprise accounts by aligning initiates with their goals and delivering consistent value.· Relationship Building: Forge strong relationships with key stakeholders, acting as their advocate and understanding their needs deeply. · Proactive Problem Solving: Anticipate and resolve customer concerns swiftly collaborating across teams for effective solutions.· Driving Growth: Identify and capitalize on opportunities for account expansion, focusing on long-term success and retention.

· Managed Premier Enterprise customers to achieve customers desired outcomes for adoption and value realization within Cisco product portfolio. (Dicks Sporting Goods, Moses Cone Health, Under Armour, Continental Tire, Dominion Energy +More)· Collaborates with Sales, Partners, and Renewals to execute Customer Success motion.· Monitors customer risk within assigned GES accounts, leveraging CS Console to monitor Customer Health Index, Success Programs CTAs, and progression of customer use cases through the lifecycle, as needed.

Raleigh-Durham, North Carolina Area

· Managed Premier Enterprise customers to drive revenue retention, decrease churn, and increase feature adoption (MetLife, Citizens, Paychex)· Collaborate with Account teams and partners to uncover opportunities and drive account growth· Host on-site adoption events for 1000+ end users to drive key collaboration metrics and features to deliver organization business objectives.· Deliver virtual training courses to reach thousands of end users throughout the pandemic to ensure a seamless transition to remote work· Developed proactive adoption campaigns to increase end-user utilization and IT leadership buy in

Cary, Nc

Leveraging my passion for learning with an intrinsic drive to help others, I support Global Knowledge Open Enrollment (OE) in key product areas such as VMware, DevOps, Citrix, IBM and App Dev. Support over 100 reps for any product questions and provided enablement training with any key changes with products covered.

Raleigh-Durham, North Carolina Area

Global Knowledge is the worldwide leader in IT and business skills training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services. Our core training is focused on IBM, Cisco, Microsoft, VMware, Red Hat, business process improvement, and leadership development. Our IT courses include networking, programming, operating systems, security, and telephony. Our business skills courses feature project management, ITIL, people management, and business analysis. Our more than 1,200 courses span foundational and specialized training and certifications.

Raleigh-Durham, North Carolina Area

Provide consultation and sales recommendations to clients in regards to necessary services on vehicles for present and future appointments. Schedule appointments and review potential work with clients and technicians to ensure correct and timely repair process. Update clients during repairs to facilitate an understanding of all services needed and provide completion times. Delegate service work to technicians with a focus on time management. Greet clients and provide knowledgable, friendly service. Provide clients with a detailed estimate for repair work and all available protection plans. Maintain knowledge of complete manufacture line, vehicle specific certifications, and training.

Raleigh-Durham, North Carolina Area

Install, program, and cash load new ATM’s for local business and out of state companies. Lead sales consultant for obtaining new clients. Negotiate and provide contract proposals for potential clients. Manage local and out of state events. Fleet management for company vehicles. Weld custom enclosures for ATM security. Monitor balance and service of all ATM’s in local ares. Provide on-call customer service. Responsible for warranty claims for ATM’s. Repair ATM’s via diagnostic trouble-shooting and order replacement parts accordingly. Weekly scheduling of service appointments and delegate workload and route planning for employees.