Michael Rivera Email & Phone Number

Tampa/St. Petersburg, Florida Area

•Provide exceptional service to all customers, vendors and other employees throughout the world by answering any questions pertaining to any new or existing catering order. •Process and revise orders by phone, email and fax.•Work extensively with Windows Office and company software to ensure execution of all orders. •Efficiently and quickly resolve any opportunities that may arise with an order before, during and/or after the fact. •Communicate and work closely with company kitchens and vendors to create a flawless execution of catering for the customer.

Oldsmar, Fl

•Maintained and performed repairs on residential HVAC systems.•Customer service representative on site for company.•Point of sales representative for HVAC equipment, parts and maintenance contracts. •Provided knowledge and consultation for potential consumers.•Performed troubleshooting on various complex systems within the required timeframe.•Prepared and maintained logs and records on work performed, supplies, and equipment.

Wesley Chapel, Fl

•Managed restaurant in terms of staffing, scheduling and daily operations.•Interviewed, hired and trained personnel to work in a restaurant environment. •Maintained and exceeded set periodic sales goals and budgets.•Managed customer complaints, comments and questions to satisfactory. •Performed periodic inventory and supply orders for the restaurant.

St. Petersburg, Fl

•Responsible for scheduling, staffing and daily operations of a $3.5 million yearly sales store. •Managed catering marketing and sales to out perform set periodic goals.•Responsible for interviewing and hiring of staff for area of responsibility. •Scheduled and managed successful completion of all training throughout restaurant.•Managed monthly catering, bar and trainer meetings.

Clearwater, Fl

•Created schedule and executed training of all service, host and bar team members at home store. •Responsible for successful execution of training for all assigned team members on new store openings up to 15 trainees at a time.•Coordinated daily and future catering orders as well as promptly delivered and catered meals from 20 to 600 people.•Worked daily to ensure satisfaction of all guest by greeting, serving and helping guests with any needs they may have.