Michael Robinson Email & Phone Number

Charleston, West Virginia Area

Work ComplexityDeveloping technical solutions to problems of difficult scope and complexity, on site.Providing technical support and consulting in sales presentations, product demonstrations, and customer training with integration services.Understanding and developing application solutions to customer’s business, information, technical, and educational needs.Identifying and auditing selected external classes/ seminars for the sustainability of the region.Ensuring long range initiatives are pursued, to acquire capabilities in advance of trends and customer needs.Mentoring, guiding and encouraging less senior support specialists.Serving in a leadership capacity within a workgroup or cross-functional team.Providing training and guidance to less experienced team members. Functional ExpertiseSolid command of oral and written communication skills with customers and associates.Solid application of effective presentation and interpersonal skills.Solid command of effective problem solving and query skills.Full use of analytical skills when applied to technical knowledge of all company products, programs, connectivity, and capability applications.Solid command of industry and competition products, applications and capability.Accomplishments at Ricoh USAAwarded “Technician of the Year” in the fiscal year 2000.Held the position of “Color Specialist” during the introduction of color to the industry.Willing participant in special projects such as supporting the 2010 Winter Olympics to ensure Ricoh’s success on the world stage.

Accountable for the diagnosis, maintenance and repair of computer based machines in a designated territory.Managing an extensive parts inventory and tool resource for daily use.Coordinating training, service contracts, and supply sales for an ever-changing field of machines.Employment verificationFor verifying employment at Ricoh USA go to www.theworknumber.com and use Ricoh’s employer code -11384, or by calling 1-800-367-5690. You will need my SSN and salary code for an accurate verification of employment and salary. If you don’t wish to use this Equifax affiliate service, I can personally provide you with the information upon request.Office solutions Inc. is no longer in existence, but the previous owner can be reached through Mountain State Computers, LLC (304)776-5181.