Michael Rodriguez Email & Phone Number

United States

New York City Metropolitan Area

● Manage multiple accounts by guiding franchisees through the onboarding and store buildout process to ensure adherence to buildout schematic and design standards. ● Respond to franchise inquiries in a timely manner.● Oversee compliance with Kung Fu Tea's core operating standards by ensuring franchisees are completing necessary documentation and adhering to all building codes. ● Support guest service platforms and communicate with franchise partners regarding the areas of opportunity to improve their guest experience. ● Collaborate with different departments to market local and national promotions that contribute to franchise performance improvements.● Coordinate with internal departments to resolve any issues that arise for existing and new franchisees to ensure a timely resolution.● Assist with performance visit reporting, follow-ups, and communication regarding store operations improvement and financial performance.

New York City Metropolitan Area

● Produced 15 weekly due diligence reports for Carlyle Group properties, summarizing open jobs and violations from NYC agencies.● Managed daily assignments of 10+ projects using MetPro, facilitating successful project completion for clients.● Collaborated with operations team to archive 25+ MetPro project files daily, ensuring efficient record digitization.● Generated Excel spreadsheets to archive property files and maintain office organization.

New York City Metropolitan Area

● Processed 50 weekly condo and co-op sales closeouts efficiently.● Compiled and maintained Excel logs for co-op and condo sales closeouts, ensuring accurate financial transactions.● Coordinated with the Transfers & Closings and Accounts Receivable departments to rectify closing errors and incomplete documentation.● Forwarded completed sales closeout PDF scans via Outlook to relevant transfer agents, closers, and property managers.

New York, Ny

● Streamlined weekly inventory processes by analyzing current business needs and reducing redundant spending, achieving 40% - 50% cost reductions in supplies.● Managed catering requests by coordinating with vendors for timely deliveries of 25+ weekly staff requests.● Oversaw vendor accounts, maintaining 100% retention through effective communication and contract negotiations.● Initiated cost-saving measures through vendor analysis, resulting in an average savings of $5,000.● Orchestrated staff events, such as the annual company holiday party, achieving average cost reductions of over $10,000 using cost analysis.

Brooklyn, Ny

● Managed daily breakfast service for 35+ guests, adhering to food safety standards.● Compiled and submitted 10+ weekly food and beverage supply orders for approval, expeditiously placing orders with vendors.● Conducted daily register audits to ensure $500 balance and processed 40+ guest payments daily.

New York, Ny

● Surpassed expectations with in-depth product knowledge, resulting in a 30% increase in sales team profits.● Processed 40+ customer payments per hour through efficient handling of cash and credit transactions.● Ensured operational standards by timely replenishment of sales floor inventory on a daily basis.

New York, Ny

● Generated monthly reports using Microsoft Excel for tracking mail volume, budget, and spending trends.● Efficiently sorted and filed incoming correspondence, promptly delivering it to other city agencies as required.● Conducted daily training sessions for three or more employees on mailroom procedures, including mail processing and certification.

New York, Ny

● Aided executive office personnel by screening and greeting 50 daily in-house meeting guests, directing them to respective offices.● Screened and transferred 15 daily calls to multiple departments.● Managed data entry for the comptroller, entering 20+ event invitations daily using Microsoft Access event database.