Michael Ronan Email & Phone Number

New York, Ny, Us

Greater New York City Area

• Worked in team environment to provide 24 hour technical phone support for international user-base• Performed multi-tier troubleshooting for issues such as Lotus Notes, Microsoft Office and network connectivity• Supported iPhones, iPads and Blackberries from a server and connection-based perspective• Provided remote access coverage for users out of office• Collaborated with multiple departments through online ticketing system to provide comprehensive solutions• Wiped and rebuilt imaged machines for new users• Handled the day-to-day computer requests and incidents in a fast-paced environment• Deployed and maintained hardware in a desktop support role

Wellesley, Ma

• Aided company-wide transition from Windows XP to Windows 7 • Supported Lotus Notes, personal printers and Microsoft Office 2003, 7 and 10• Spearheaded on and offsite troubleshooting using HP Service Center to organize and resolve tickets• Imaged computers from scratch meeting company standards• Helped instruct new employees to be capable team players• Upheld computer security using Citrix Active Directory and McAfee Endpoint Encryption• Took point in project to diagnose and repair SCCM for 500-plus users around the country• Led home office team when short-handed during disaster recovery exercises• Worked with executive clients to resolve time sensitive issues• Created documentation to ease and expedite the daily work flow• Updated inventory records and marked deactivated equipment

• Wrote features and weekly news stories for online magazine• Feature on evolution of black metal in America:http://www.handlebarmagazine.com/2011/11/the-greater-of-two-evils/

New York, Ny

• Compiled current music news to keep the website up to date • Updated Twitter lists and databases of upcoming albums and festivals to expand SPIN.com’s focus area• Prepared questions for artist interviews• Accurately transcribed celebrity interviews• Wrote online articles for current music news• News Story on rapper Nas’s disagreement with his record label:http://www.spin.com/articles/nas-record-label-im-nobodys-slave

New York, Ny

• Wrote features, daily news stories and album and concert reviews for online and print publication• Independently guided articles from conception to completion on deadline with editor approval• Arranged, conducted and transcribed interviews with upcoming and established artists