Michael Ruffe Email & Phone Number

Manage entire lifecycle of new vendor integrations. Foster partnerships with third parties to expand Celerant’s reach in different retail verticals. Hold technical kickoff calls to outline vendor requirements. Spec changes required within Celerant’s integration software. Develop and test new integration. Report directly to CTO regarding integration statuses.

Develop new features and commit bug fixes within Celerant's offered desktop, web and mobile applications. Lead and/or participate in team of QA and Developers when integrating new client modifications. Manage development workflow in JIRA. Manage project git repository. Debug software live in production and test environments.

Staten Island, New York

Develop software independent of Celerant's offered client solutions to aid in the reduction of support issues. Create internal tools to increase tech support work productivity. Commit bug fixes within Celerant's offered applications. Debug codebase live against a client for support incidents that cannot be solved by a support technician or replicated in our QA enviroment. Manage development workflow in JIRA.

Staten Island, New York

Manage a team of 5 support technicians locally and remotely. Oversee a ticket queue of approximately 60 tickets daily, while providing next steps on issues and working with team members individually. Conduct technical and end user training of Celerant's three software solutions, Command, Stratus and Cumulus to new hires. Provide direct support to high priority clients and incidents. Lead conference calls and meetings in regards to urgent issues. Manage bug flow from support team to development in JIRA. Implement and document support practices for Celerant's new products as they come to market.

Staten Island, New York

Conducted client updates across production environment by implementing new property files, application jar's, war files and database scripts. Provided dedicated support to select clients going through an update in one or more of Celerant's software solutions. Managed and maintained client's Smartsheet for constant visibility of latest incident status. Conducted conference calls ranging from daily to weekly with CEO's of post update clients. Resolved client issues in a timeline manner and submitted bugs discovered in troubleshooting for development to resolve.

Staten Island, New York

Provided technical support for small to mid range clients utilizing Celerant's software options, Command and Stratus. Used remote support applications to access clients Point-Of-Sale devices and servers to resolve approximately 10 incidents per day, which included utilizing database skills, log analysis, and in depth knowledge of the each component of the software. Aiding in installation and troubleshooting of integrated peripherals and third party applications clients use with Celerant's software.

Orlando, Florida Area

I achieved a premium position in bell services in which my responsibilities included gathering incoming guests luggage information from various airlines. I organized and recorded this data in a spreadsheet to ensure all pieces expected from travel were accounted for upon arrival. I then processed these bags, and generated work orders for bellman to deliver luggage to the room. I was required to keep in constant contact with guests, management, and airlines in regards to delayed luggage. I was also responsible for organizing bag pulls and tagging luggage for guests departing on Disney Cruise Line from the resort.

Orlando, Florida Area

I was responsible for managing bellmen and sending them on runs to various rooms in the three building resort, answering numerous phone calls from rooms to gather information on guest needs, process these requests as work orders in a work queue, and dispatch bellmen according to wait time and bellmen location for maximum productivity. I also needed to be well versed in our resort as well as the forty square miles of the Walt Disney World property to answer any questions guests may have.

Bachelor'S Of Science, Computer Science, 3.71

Activities and Societies: Computer Science Club

Advanced Regents Diploma, 92

Activities and Societies: National Honor Society, Varsity Bowling Captain, Chess Club President, Student Council Member, Interact Club