Michael Sharpe Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Manage existing accounts, filling product orders according to customer requirements, liaising with customers aroundcurrent and future needs, maintaining professional relationships and following up delivery progress and satisfaction withcustomers.● Cultivate successful business relationships by understanding key account needs, working collaboratively across the businessto deliver innovative outcomes.● Field and respond to incoming customer enquiries, feedback, complaints, and special orders as required, maintaining asuperior standard of customer service at all times.● Design, implement, and monitor sales and marketing strategies and partnership alliances, focusing on profitablerelationships, staying ahead of business and technology trends through continuous market research.● Oversee advertising facilitating new business opportunities, contacting referrals and new account prospects, maintaining adistinct focus on future customer needs and how they can be fulfilled.● Regularly liaise with key internal and external stakeholders including Sales Managers, UC Engineers, Radio Engineers,Pre-sales team members, sales orders contract team members, Group Managers, and stakeholders from a variety ofindustry sectors such as Health, Government and Infrastructure, as well as Mining and Facilities.● Accurately forecast, analyse, and report on opportunities and risks to sales targets, making profitable transactions,identifying and implementing business improvement processes and procedures to enhance efficiencies and productivity.● Develop training material for new employees, recruiting, training, coaching, and evaluating them, managing individual KPI’sand promoting self-development and initiative.● Perform end-to-end project management, from conception and initiation through to planning and execution, ensuring eachemployee is conducting duties swiftly and to a high standard

Leading store teams with head counts over +150, and sales turnover in excess of $55 Million PA.-Supporting development and training initiatives to drive excellence in customer service.-Focus on the development of teams within in the store. -Support the Area group to deliver its people strategies.-Actively engage in area sales growth initiatives. -Develop and maintain strong relationships with key internal and external stake holders.-Mentor trainees, apprentices and graduates from with the store and greater area group.-Lead succession planning and provide meaningful development opportunities.-Ensure safety is a priority in planning and implementation of all work.-Support the Return to work Specialist to deliver results, ensuring effective consultation and engagement with injured workers.-Work with Store teams to ensure the customer is at the centre of every decision.-Ensure that process and procedures are in place to support best practice.-Take a disciplined approach to managing all aspects of the store.-Sound and sustainable approach to all areas of cost control.-Work with Supervision roles at all levels to help improve the business. -Connect with local community and support charities when possible. -Maintain all areas of business as usual e.g. Daily functionality of store operations.

Nsw

Coach & Develop Multi Site Teams through Woolworths 'Availability' initiative.- Process training and development of improved stock availability routines.- Execute training sessions on process to senior leaders within Zone.- Coach and lead store teams on implementation and delivery of exceptional in-stock position. - Multi site management of focus stores and stores with underperforming availability measures.

Sydney, Australia

Leading store teams with head counts over 180, and sales turnover in excess of $60 Million annually.-Supporting development and training initiatives to drive excellence in customer service.-Focus on the development of teams within in the store. -Support the Area group to deliver its people strategies.-Actively engage in area sales growth initiatives. -Develop and maintain strong relationships with key internal and external stake holders.-Mentor trainees, apprentices and graduates from with the store and greater area group.-Lead succession planning and provide meaningful development opportunities.-Ensure safety is a priority in planning and implementation of all work.-Support the Return to work Specialist to deliver results, ensuring effective consultation and engagement with injured workers.-Work with Store teams to ensure the customer is at the centre of every decision.-Ensure that process and procedures are in place to support best practice.-Take a disciplined approach to managing all aspects of the store.-Sound and sustainable approach to all areas of cost control.-Work with Supervision roles at all levels to help improve the business. -Connect with local community and support charities when possible. -Maintain all areas of business as usual e.g. Daily functionality of store operations.

Nsw

In his role I was the conduit from national office, and the regional operational team. -Working collaboratively with regional support teams to get the best outcome.-Establish a high performance culture that supports focuses on the customer centricity.-Respond and escalated operational concerns to all stakeholders. -Facilitate programs to support effective leadership development.-Ensure delivery of Supermarket initiatives is both timely and effective.-Develop operational strategies specific to Store and Area needs while connecting to national process.-Develop a sustainable safe work environment.-Support productivity measures to drive business improvement.-Drive the understanding of employee engagement and encourage the team to speak openly when process doesn’t work.-Responsible for delivering operational and organisational capability to achieve business performance and growth plans.-Coach, develop and mentor Support teams.-Support Regional and Area Managers with operational concerns and business development.-Communicate effectively with all stake holders both internal and external. -Communicate and implement any initiatives from project and development teams.-Liaising with the state logistics team to ensure sound delivery process enables store execution. -Lead succession planning for the regional support team’s and implement required training modules/process. -Assist in costs management across the region through best practice. E.g. Shrinkage -Ensure compliance of Woolworths Policy and Procedure. -Lead by example with safety behaviours and promote at all times.-Support development and training initiatives to drive excellence in customer service.-Managing regional administration controls at state level and store.-Management external and regulatory parties to ensure business compliance.-Plan, Manage and facilitate all Regional meetings, while consolidating and organising all stakeholder involved.

Responsible for delivery and execution of productivity and process change across a region of more than 50 stores. Ongoing reporting of productivity and cost measures, including site visits to assist with productivity standards, revisions and store walks. Accountable for development of quarterly sales, wage and CPH budgets built by department base, up to total store. Reporting directly to the National Productivity team including daily collaboration with Regional and Area managers.

Leading store teams with head counts over 90, and sales turnover in excess of 40 Million annually.-Supporting development and training initiatives to drive excellence in customer service.-Focus on the development of teams within in the store. -Support the Area group to deliver its people strategies.-Actively engage in area sales growth initiatives. -Develop and maintain strong relationships with key internal and external stake holders.-Mentor trainees, apprentices and graduates from with the store and greater area group.-Lead succession planning and provide meaningful development opportunities.-Ensure safety is a priority in planning and implementation of all work.-Support the Return to work Specialist to deliver results, ensuring effective consultation and engagement with injured workers.-Work with Store teams to ensure the customer is at the centre of every decision.-Ensure that process and procedures are in place to support best practice.-Take a disciplined approach to managing all aspects of the store.-Sound and sustainable approach to all areas of cost control.-Work with Supervision roles at all levels to help improve the business. -Connect with local community and support charities when possible. -Maintain all areas of business as usual e.g. Daily functionality of store operations.

Sydney, Australia