Michael Simpson Email & Phone Number

London, United Kingdom

• I provide business support to the Associate Director of Ambulance Operations, North Central Sector. I am responsible/accountable for:
• Supporting my manager in the achievement of objectives, planning and tasks, managing actions assigned to him from high level internal/external meetings and from the Trust’s business plan
• Management of Sector business to ensure agreed objectives are articulated and delivered through an efficient, high quality confidential and timely service, exercising sound judgement
• Monitoring our Sector’s performance to ensure key metrics across the directorate are reviewed and remedial actions taken where necessary
• Building and maintaining effective relationships with internal/external stakeholders, managing expectations and proactively creating opportunities to improve, change and streamline processes
• Providing accurate, timely and reliable reports and papers to my manager, analysing substantial and complex data and information in order to present a position and suggest future courses of action

London, United Kingdom

I held responsibility for day-to-day management and leadership of my team, ensuring that coordinators were fully trained and proficient. My duties included:- deputising for managers- monitoring of compliance to Trust policies, taking action to rectify any breaches- adapting systems to meet changing Trust requirements such as interrogation of system.

London, United Kingdom

As a Coordinator I set rotas and schedules for ambulance crews dealing with patients in London, ensuring we had optimum staffing levels 24 hours a day to meet an ever increasing demand.Using GRS, the Global Rostering System, I worked to ensure core members of staff with regularly scheduled hours, relief staff who fill in the gaps in our manning, and.

London, United Kingdom

I started at the Service taking 999 emergency calls for ambulances, triaging each case under a specific medical protocol, chosen based on information from the caller. I balanced empathy with a sense of urgency as I questioned the caller to ensure we had an accurate and complete understanding of the situation so the correct response could be sent from our.

Dublin, Ireland

• At Sky Ireland I worked as a Sales Advisor for Television, Broadband Internet and Talk services, tailoring packages to suit customer's needs and figuring out how to meet their household requirements. I took on extra.
• I was requested to floor-walk for another department, helping a technical team with unfamiliar sales tasks
• I was asked to consult on a re-design of multiple sales trackers into a single functional system
• I was seen as a point of contact when colleagues with similar experience levels were unsure of something, knowing that of all Advisors I was the most knowledgeable of the system, changes and improvementsI was an iKnow.