Michael Smith Email & Phone Number

Cary, North Carolina, United States

Verify insurance, create patient profiles, data entry, billing and scheduling, assist patients on the phone and in person.

Maintain current clientele and generate new clients.
Generated $1.3 million in revenue first year.
Answer an average of 120 inbound calls weekly and make an average of 125 outbound calls weekly.
Oversee staffing needs for clients.
Liaise with clients to fill vacancies in a timely manner.
Support candidate screening and hiring process.
Develop work schedules by allocating employees in shifts and positions.
Collaborate with payroll to ensure correct employee compensation.
Ensure compliance with internal and external policies and regulations.

Cary, Nc

Customer service oriented medical company. As Senior Service Rep, it is my job to follow company policy and procedure/doctors orders to properly set up children and adults on home oxygen systems. A vital role in this position is also educating the patient on how to properly operate the equipment.