Director of Quality Assurance for hardware/software solutions firm servicing targeted international client base. Have developed keen ability to identify and correct myriad of operational issues as they arise. Assign mandates to ensure system features are fully operational within or ahead of deadline. Ensure staff accountability by clearly documenting tasks performed in keeping with business objectives. Maintain high performance standards among staff. Coach and train users at multiple levels. Direct field testing effort.

Involved in all phases of planning Software Development Life Cycle. Oversee staff in major enhancements to client-server product, thus generating hundreds of thousands of dollars for firm. Simultaneously maintain proprietary system. Prioritize tasks. Consistently apprise customer of work accomplished. Direct front-of-house solutions as well as conversion process. Maximize staff talents. Conduct regular meetings and conferences with staff, developers, and customers to closely monitor progress. Ensure that all projects are appropriately maintained. Develop technical documentation through periodic rollouts.

Implement diversified products from conceptual stage to completion. Consistently foster new product development while maintaining existing portfolio. Create web-generated databases to streamline accounting process. Assist customers in implementing systems. Also create client server-based systems.Incorporate practicality with efficiency in product design and development. Regularly determine operational readiness of products for deployment.

Coordination and management of product testing and system defects during development, as well as beyond deployment phase. Hold monthly operational readiness meetings for deployment (Go/No-Go for release x.y.z). Develop manual methodology for use with various phases of testing. Utilize SQL scripts to analyze results in conjunction with automated test programs.

Online website QA lead. Streamline, document, and implement execution procedures following company business rule practices. Direct and assist testing of online prepayment system new development and defects. Compound data into knowledge base. Attend promotional conventions and trade show events.