Imported billing data into MS Excel to compile, analyze, and document requirements for billing and orders system processes. Ensure compliance with operational requirements and customer contractual obligations. Handled ad hoc billing requests promptly and accurately.Managed workload effectively to meet production schedules, SLAs, and project deadlines. Used independent judgement and decision-making skills to resolve issues promptly and identified improvement opportunities. achieve timely and successful issue resolution.Conducted proactive audits to support internal controls of accurate financial detail records to prevent loss of revenue on monthly invoices. Collaborated with stakeholders to ensure order and billing accuracy and communicate updates in project timelines.Served as product knowledge expert for Oracle Mediation Layer software that reported operational and code errors in the original order entry lines. Internal tools allowed for the manipulation of code to resolve errors. Provided intermediate training on Microsoft Office Tools Word, Excel, Outlook, and OneNote.

Successfully revitalized an underperforming branch, increasing accounts and sharply reducing delinquency. Designed and implemented innovative training programs and legal protocols for collections, emphasizing investigative techniques, which significantly enhanced operational efficiency and financial stability.Managed budgeting and financial reporting for multiple branches, presenting KPIs to management.Supervised staff recruitment, training, and branch operations, ensuring adherence to protocols and standards.Conducted monthly branch audits within a framework of forensic accounting principles to ensure legal compliance and fiscal responsibility.