Michael Sullivan Email & Phone Number

Eden Prairie, Minnesota, United States

Test pre-release AAA video games under the Activision umbrella. As a Game Tester I verify functionality, data content, performance, 1st Party (Sony, Microsoft, Nintendo) compliance, usability/playability, and hardware/software compatibility. Not to mention, play some awesome games!

Edina,Minnesota

Authorized reseller of computer related products (servers, PCs, notebooks, printers, thin clients, scanners, etc.) for numerous manufactures and brands including HP, Microsoft, IBM, Lenovo, Zebra, Dell/Wyse. A Certified HP Sales responsible for providing pre-sales guidance and post-sales support to customers regarding information technology and consumer electronics purchases. Consulted with customers regarding specialized computer requirements, computer services, and technical products. Determined vendor costs, applied appropriate mark-ups, and enter all necessary data into inventory management system. Calculated and prepared quotes for customers. Communicated and adapted technical information in terms appropriate to a customer’s level of understanding. Collaborated with buyers and managers and recommend new technology products, vendors, and business opportunities. •Streamlined and executed daily customer support and administrative activities; received positive feedback from manager for strong sales acumen.

Greater Minneapolis-St. Paul Area

Partnered with management to set sales goals and targets, ensuring a team of up 10 understood connection between store financial success and taking ownership of their own sales performance. Led, promoted, and coached selling and cultivated an inspired selling culture with associates. Maximized sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs. Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service was provided by associates. Promoted and collaborated with management to hold others accountable for customer service excellence. Provided training and coaching associates in all aspects of services and customer engagement. Communicated suggestions for improvements in all areas of business and supports process excellence standards and initiatives.•Successfully met financial goals via training of team members, coaching them in handling average sale of $600 per customers. •Selected to coach staff and help in the planning and opening of a new store in Delaware; trained all staff that achieved a 5-star status and 600+ positive Google reviews.

Greater Minneapolis-St. Paul Area

2nd Swing is a Minneapolis based specialty retailer and online seller of new and used golf equipment and accessories. Our mission statement outlines our desire to own the best inventory selection in the country, which we believe provides customers with a WOW factor! Big box retailers provide up to 6,000 items including golf clubs, clothing and accessories. 2nd Swing's selection will include over 50,000 golf clubs alone.

Greater Minneapolis-St. Paul Area

Represent Srixon at top golf course facilities in the Greater Minneapolis-St. Paul Area. Srixon offers a complete range of golf balls that cover all swing speeds and player types. These include Tour Golf Balls, All-Ability Golf Balls, and Game Improvement Golf Balls.The position also consists of various merchandising tasks and employee training.

Racine, Wisconsin

• Planned and participated in customer based events including fairs and farm shows• Coordinated with internal departments to determine equipment availability, arrange equipmenttransport, and develop setup timeline for the Farm Progress Show, the nation’s largest outdoor farmshow, in Decatur, IL• Managed the hospitality tent for international guests at the Farm Progress Show• Solicited promotions to Wisconsin State Fair guests in order to gather contact information• Educated Wisconsin State Fair guests on Case IH products and history• Researched and developed company wide newsletter highlighting Case IH news to existing dealers• Developed surveys for existing dealers that were used to improve dealer communications• Designed and setup exhibit for Case IH at Racine County Fair

Racine, Wisconsin

• Oversaw the day to day business operations of the zoo including all customer service, merchandisesales, admissions and opening/closing• Responsible for hospitality events helping individuals, organizations and businesses plan and enjoyoutings at the Zoo• Managed gift store including sales, inventory and cash

Edina,Minnesota

• Educated a team of elementary and middle school aged children on the fundamentals of lacrosse,sportsmanship, and leadership• Developed practice plans, coordinated practice schedule, and communicated with parents

Greater Minneapolis-St. Paul Area

• Created social media portfolios for new clients – including Facebook, Twitter, Instagram andYouTube sites• Developed and executed a social ad campaign using Facebook for ‘Faceoff Your Fear’• Co-produced and edited a YouTube advertisement for a client’s Facebook page using Final Cut Pro

Edina,Minnesota

• Lead a group of sixteen elementary aged children at church camp, guiding them through dailyactivities built on teamwork and faith

Bachelor'S, Communication And Public Realtion

Activities and Societies: NCAA Division 3 Athlete (Lacrosse)

High School Diploma, General Studies

Activities and Societies: Varsity Lacrosse Team (Goalie)