Supervised TSA employees in conducting pre-board security screening of persons, their carry-on and checked baggage and cargoDirectly managed a staff of 3-30 employees responsible for their overall knowledge and skill proficiency trainingConducted new employee training and development sessionsOversaw screening checkpoints on a daily basis including equipment, personnel, scheduling, and rotationParticipated in the development of new policies and procedures and recommended changes in policies and procedures based on first-hand observationDeveloped incident information and reports for Law Enforcement Officers providing accurate and thorough informationPrepared targeted communication for team members including morning briefings, checkpoint logs, and reports

Managed daily operations for this high volume candy and specialty foods retailer exceeding sales projections by over 25%Responsible for all aspects of staffing including hiring, interviewing, training, and terminatingManaged all ordering, shipping, and receiving of merchandiseDesigned innovative merchandising displays that had a direct upward impact of salesManaged all vendor relationships effectively driving the introduction of new products that increased customer traffic and store sales

Interact with customers, via inbound calls, responding to requests for information and assistance with their brokerage accounts to include description of account features, communicating account balances, and executing efficient and accurate stock tradesEngage in insightful conversations with clients regarding economic market conditions as well as various markets such as equity, fixed income, and internationalLead customers toward defined solutions applicable to their situationEffectively use on-line resources, including Fidelity.com and Microsoft Windows-based workstation to execute trades, account distributions, provide account balance and transaction information, discuss Fidelity's wide range of products and services, and provide market news and quotesAssisted with new hire training for the Quotes and Balances team