Leveraged extensive experience in the Operations unit to drive innovation and provide strategic guidance for the AT&T CyberSecurity product team. Key contributions include:• Process Optimization: Streamlined the transition from ideation to development by automating forms with PowerAutomate, reducing lead time from an indeterminate range of days/weeks to a maximum of seven days.• Cross-Team Collaboration: Facilitated technical discussions between AT&T Chief Security Office engineers and AT&T Labs engineers, enabling successful collaboration for product launches.• Product Feasibility Assessment: Evaluated the feasibility and scalability of new products, ensuring alignment with the operational capacity of the Operations unit.• Small Business Offer Creation: Assisted with launch assessment of the Check Point Zero Touch offer with immediate success gaining 500+ deployments in the first month.

Supported, designed, and implemented the infrastructure for AT&T CyberSecurity's Managed Security Services. Key responsibilities included:• Cross-Functional Collaboration: Collaborated with diverse teams across AT&T, including virtualization administrators, security implementation personnel, product marketing, and business development. Proactively engaged stakeholders to reduce platform rework and design changes.• Device Support: Provided technical support for Juniper routers, firewalls, switches, and the Space platform; Check Point Firewall and SmartConsole; Fortinet Firewalls and FortiManager; with additional support for F5 Load Balancers.

Led advanced troubleshooting, policy development, and implementation of security device policies and procedures to enhance network security. Key achievements include:• Collaboration with AT&T CSO: Partnered with the AT&T Chief Security Operations team to develop and deliver security solutions for AT&T's network security customer base.• Tier 3 Support (MSS Operations): Provided Tier 3 problem resolution support for Managed Security Services (MSS), overseeing platforms such as Cisco ASA, Check Point Firewalls, Fortinet FortiGate, Juniper JUNOS, BlueCoat Proxy, Network-based Firewall (powered by Fortinet Fortigates), some experience with FortiAnalyzer and FortiSwitches. Identified and resolved a significant issue in Check Point software involving a stuck state table entry, requiring manual intervention via a shell script until a vendor fix was delivered.• Compliance & Security: Ensured compliance with company security policies, industry best practices, and legal requirements.• Training & Mentorship: Trained and coached employees, developed reference materials, and created system documentation, improving team efficiency and knowledge.• Customer-Facing Engineer: Acted as a liaison between customers, vendor SMEs, and product units, transforming customer requirements into actionable product enhancements.• Clearance & Waivers: Maintained a Public Trust Clearance (USPS) and a Department of Justice Waiver.

Led Fault Management and MACD Change Management operations support for a diverse clientele in government and public sectors, providing expert technical support for customer networks and security systems.• Proactive Network Monitoring: Utilized Remedy TTS and CiscoWorks to monitor over 10,000+ network devices, identifying and addressing issues efficiently to ensure optimal network performance.• Clearances: Maintained a Public Trust Clearance (USPS) and a Department of Justice Waiver.

Provided remote and on-site firewall administration for the Marine Corps Enterprise Network (MCEN), ensuring the security and functionality of critical network infrastructure.• Infrastructure Management: Configured and managed 45+ high-availability CyberGuard UNIX-based firewalls, 60+ Cisco routers, 90+ Cisco switches, and various other network devices, supporting over 300,000 users globally.• Operational Excellence: Ensured optimal network performance by implementing necessary configuration changes to support Marine Corps deployments, daily operations, and program upgrades.• Security Clearance: Held a Secret Level Department of Defense Clearance.