Michael Tanner Email & Phone Number

Huntsville, Alabama, United States

Madison, Wisconsin, United States

-Solo technologist providing first- & second-level hardware, software, & systems support for 100+ in-office and remote staff including state executive & senior leadership team. -Supported commercial and in-house developed software systems for a variety of user roles including auditors, analysts and support staff.-Expert administrator of MS Office suite including Exchange support, MS Operating systems (Windows 7 - 10), Atlassian Confluence and Jira, SharePoint, Skype for Business systems.-Responsible for the administration of Bureau user accounts across multiple systems: Active Directory, Exchange, SharePoint, Confluence and JIRA, Skype & other local systems. -Responsible for onboarding and offboarding all Bureau staff in IT systems. Including account setup & new user training for all new hires. Technical mentor to new hires and staff to orient them to services and resources.-Responsible for OS setup and installation for all Bureau laptops, tablets and virtual machines. Tasks include OS imaging, troubleshooting and support of OS issues, hardware maintenance and repair, deployment and user training.-Maintained an inventory of hardware and software across Bureau systems, including multiple hardware refresh cycles as new equipment was issued and older equipment retired from service. -Responsible for administering and maintaining in-house VOIP (Skype) systems and IP phone hardware: Deploying IP phones, account administration, technical training and systems troubleshooting and support.-Worked on and supported multi-disciplinary teams to plan, develop and implement in-house software solutions for document management, information management and security management processes. -Authored and presented multiple sessions on topics to provide yearly IT security training for end users. Routinely communicated to staff regarding current IT security threats and concerns. -Setup and maintained SharePoint sites to support Bureau documentation and information management.

Fort Drum, Ny

- Staff Sergeant - Managed network installation, helpdesk operations and radio system maintenance for over 350 users in rugged, infrastructure limited, outdoor environments.- Responsible for managing the Information Awareness, Security and Knowledge Management training of over 350 users in the network; implemented tracking and training programs to ensure users compliance with Army and Department of Defense regulations.- Supported and worked with Windows Operating Systems (Vista and 7), Microsoft Office, SharePoint, Outlook Exchange Server, Microsoft Server 2008 and Active Directory Services, Adobe Connect, and various chat and voice programs.- Lead a seven person team, directly responsible for their health, welfare and professional development. Installed, Operated and Maintained Secure Digital Radio and GPS Satellite Communications Systems for over 500 personnel.- Guided and lead users though the local implementation of the Army’s migration from multiple local Outlook Exchange services to a single worldwide Email system; conducted training and established specific user guides to ensure smooth and trouble-free transition. - Authored numerous self-help guides to assist users in understanding and solving common network functions such as adding printer and scanning devices that greatly reduced the workload of help desk personnel and allowed the focus to remain on high priority, critical systems.- Installed and maintained VOIP telephone networks connected to the military Digital Subscriber Network (DSN) for over 300 users.- Obtained CompTIA Security + CE and Microsoft IT Professional (Win7 Enterprise Desktop Support Technician).

Fort Gordon, Ga

- Lead Instructor for Advanced Individual Training for soldiers in the Satellite Communications Operator and Maintainer Course, a 9 month long, intense full-time training program that produced highly trained satellite terminal operators for assignment worldwide with the United States Army; personally trained more than 200 soldiers.- Trained soldiers using state of the art simulators and real-time classroom instruction as well as hands-on training with fully operational equipment.- Responsible for developing and updating course work on newly fielded and updated equipment adopted into the Army’s current curriculum of instruction.- Co-ordinated and lead the maintenance of over 15 multi-channel satellite terminals valued over 30 million dollars, responsible for the upgrade and repair of terminals under the Army’s Force Modernization programs.- Assisted with the installation of 10 newly fielded multichannel satellite terminals valued over 20 million dollars, implemented the integration of these terminals into the maintenance program for equipment at the facility.- United States Army Certified Instructor.

Laramie, Wyoming, United States

- Responsible for the planning and implementation of Satellite Communications Systems for deployment locally and worldwide to support the Wyoming National Guard and United States Army’s missions.- Operated as a member of a multi-disciplinary team to plan for the initial fielding and training of long range data and voice communications systems, including earth based multichannel satellite terminals.- Involved with the integration of the Wyoming National Guard’s radio systems with state agencies and connectivity with Department of Homeland Security networks to ensure communications between agencies in times of crisis.

Ft Bragg, Nc

- Responsible for up to six Satellite Communications Terminals and over 25 Airborne Soldiers prepared for rapid deployment worldwide in support of the United States Army’s mission within 18 hours of notification.- Served as the Air Movement Officer responsible for the preparation, documentation and loading of unit equipment to be deployed on United States Air Force Aircraft. Responsible for accurately documenting equipment and hazardous cargo and supervising the loading process to ensure safety and proper regulatory compliance. Oversaw the deployment over 30 million dollars’ worth of Army equipment and over 500 soldiers in support of operations in Iraq and Afghanistan.- Deployed to Afghanistan and managed the operation of six satellite terminals throughout the region in support of the United States and multi-national forces; responsible for the overall maintenance and advising on the strategic planning and placement of assets to support the communications network in Afghanistan and surrounding countries.

Schofield Barracks, Hawaii, United States

- Lead an Infantry Squad assigned to a rapid deployment unit for the Pacific Region.- Responsible for the health and welfare of 9 soldiers, trained with light arms and weapon systems in the mountainous tropical environments of the Pacific area.

Associate Of Arts - Aa

Associate Of Science - As