Michael Tate Email & Phone Number

Argyle, Texas, United States

Manage and oversee daily customer support activities for a Social Marketing company operating in the US, LATAM, and EU. Reporting directly to the Director of Operations and CEO providing executives with on-demand as well as scheduled reporting. Responsible for onboarding, training, coaching, and discipline of remote-staffed employees. First point of contact for the field leadership team. Successfully reduced the cost of our ticketing, chat, and phone services. Implemented Avoxi Genuis phone system saving over 50% in LATAM. Instituted small package shipping yielding significant savings over small shipments outside of our 3PL. Coordinate cross-department tasks with IT, Marketing, Finance, Compliance, Legal, and Logistics. Perform quality control assessments of new products received in the warehouse.

Argyle, Texas, United States

Argyle Texas

Manage and oversee daily customer service and incoming sales calls for commercial equipment care parts business. Handled all escalated customer satisfaction resolutions. Provide daily sales and phone metric sales reports to upper management. Annual reviews and salary planning for the sales/customer service team. Time cards and time-off request scheduling. Point of contact for conflict resolution and communication with customers via email, phone, and text. Approval for store stocking perimeters. Weekly cash reconciliation and deposits. Employee training, coaching, counseling, and discipline. Running customer information, product movement, and sales reports for upper management. Managed shared resource calendars and distributed vital information to all levels of the team.Successfully coordinated many projects and information between multiple departments including Purchasing, Procurement, 3PL, and storefront.• Set goals and performance measures for sales/customer service teams helping business and profits grow by 10% annually.• Major account liaison including Chipotle, Starbucks, Caesar’s Entertainment, and Pinnacle Gaming with sales over $2 million a year.• Managed 32 customer service employees across 11 stores nationwide contributing to over $35 million in direct parts sales.• Integral member of the SAP integration team. Traveled to stores to get processes streamlined using SAP.• Generate bids for Government entities including online bidding services.• Assisted with integration with customers Ariba and Coupa into the company's SAP system.• Sys-Pro and Salesforce experience.

Fort Worth, Tx

Dallas/Fort Worth Area

Ft Worth, Tx

Associate'S Degree, Business Administration And Management, General

Education record