Plan, direct and project manage AT&T’s network deployment for commercial properties as the first and primary point of contact with external customers, developers and property managers. Plan and formulate conceptual network architecture plan for AT&T’s facilities on client properties. Scope of responsibility is approximately four million square feet of new construction per year with multi-million dollar revenue at risk for access rightsExceed objectives by working as part of a team focused on providing our customers with the best and most timely service possible.Consistently ensure high levels of client satisfaction by building strong relationships, efficiently addressing issues and conducting regular follow-ups.Presented proposals to potential customers for their external AT&T infrastructure and future growth. Improved probability of selling outparcel lots, office building suites and shopping center units of commercial properties by designing the backbone infrastructure to easily accommodate future growth of communication needs.Responsible for the development of infrastructure for high capacity circuits to customers in the high revenue generating Marietta, Alpharetta and Roswell wire centers.Recognized on yearly performance reviews for the ability to handle the large volume of work, produce quality output to both internal and external customer, continuing personal industry knowledge grouwth and for managing special projects.Engaged partner organizations to ensure overall effectiveness and efficiency in support of client experience. Provide leadership and manage projects through cross functional teams from beginning to end. Respond in a timely manner to the internal engineering team and provide feed back to the AE/Sales team about current, past and future projects.

Interface and assist customers with support facilities necessary to allow AT&T to place equipment. Demonstrate expert knowledge of the FEC and the NEC guidelines to the customers, which must be followed to pass city and state inspections.Enhance the company's professional relationship with property owners, architects, engineers and contractors.Present proposals to the customers for their external AT&T infrastructure and future growth planning. Increase probability for selling out parcel lots or the resell of commercial properties.Provide leadership and managed projects from beginning to end. Increase customer loyalty through dedication to the job and to the AT&T project team.

Developed and presented network solutions/proposals to support central region sales. This included metro and long haul link engineering/span designs, padding and dispersion compensation.Provided first line of technical/process support and training of Nortel Network's Metro and Long Haul (UPSR, BLSR and Point to Point) Optical products. Interfaced with assigned customers/regional teams to assist with accurately defining the ordering details for Optical Network products.Defined equipment details through generation of customer proposals and responding to RFPs. Demonstrated expert Optical product knowledge.

Provided leadership and management to a major client. Monitored, managed and ensured all aspects of order processing are complete, accurate and timely to meet external and internal customers expectations.Spearheaded customer satisfaction project by consulting with all major Nortel customers to define their needs and expectations. Increased customer confidence and satisfaction with Nortel through process simplification.Launched customer satisfaction tracking project through detailed account operations plan on a monthly basis.

Performed financial analysis and identified revenue trends. Provided senior management with forecasting reports.Identified departmental cost containment measures resulting in increased cost savings by 8%. Provided the finance director with prompt and accurate data used for budget targeting.Partnered with sales and marketing departments to provide sales analysis. Enabled sales department to achieve and exceed revenue projections.