Michael Thompson

Michael Thompson Email and Phone Number

Head of Group In-Life Contracts Management, Operations @ KYOCERA Document Solutions UK
Maidenhead, GB
Michael Thompson's Location
Maidenhead, England, United Kingdom, United Kingdom
Michael Thompson's Contact Details

Michael Thompson work email

Michael Thompson personal email

n/a
About Michael Thompson

• Fellow of Chartered Management Institute, Supply Chain CPIM Certification in Product & Inventory Management and Technical Electronics Qualifications• Wide ranging customer facing experience in Contracts Management, Sales Operations, Supply Chain/Logistics, Demand/Business Planning, Bid Support (RFI/RFP), Technical Support and Customer Services, Repair & 3PL Outsourced Services in IT, Mobile Phone and Telecoms Business sectors• Recruited, Managed & Developed Sales/Contracts Admin, Supply Chain and Technical Support teams• Successive track record of achievement in meeting Business KPI’s, Client SLA’s & Customer Collaboration• Analytical Professional with Supply Chain Operations and Technical qualifications to support• Proven ability to achieve Targets, meet Client satisfaction levels and find solutions to complex problems • Strong inter-personal communications skills in ‘hands-on’ EMEA/Global Client relationship roles • Motivated & delivery focused, confident working under pressure within Service/Contract deadlines• Proven understanding of S&OP, CPFR, Quality & Project Management Systems best practices• Managed Forecasts/Budgets, improved procedures/processes that led to cost effective solutions • Equipped with skills and knowledge in Microsoft Office suite, Outlook, Navision, QlikView, SAP and JDE ERP reporting

Michael Thompson's Current Company Details
KYOCERA Document Solutions UK

Kyocera Document Solutions Uk

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Head of Group In-Life Contracts Management, Operations
Maidenhead, GB
Website:
kyoceradocumentsolutions.co.uk
Employees:
325
Michael Thompson Work Experience Details
  • Kyocera Document Solutions Uk
    Head Of Group In-Life Contracts Management, Operations
    Kyocera Document Solutions Uk
    Maidenhead, Gb
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  • Kyocera Uk
    Head Of Group In-Life Contracts Management
    Kyocera Uk Jan 2022 - Present
    Reading, England, United Kingdom
    Responsible for the In-Life Contracts Management, Query Management and Billing Teams across 3 locations for Kyocera UK Group companies including Kyocera HQ, Annodata UK and MCL UK for Managed Print and Business IT Solutions
    View
  • Kyocera Document Solutions Uk
    Group Head Of Sales Order & Contracts Management
    Kyocera Document Solutions Uk May 2019 - Jan 2022
    Reading, United Kingdom
    View
  • Annodata Ltd
    Head Of Sales Order & Contracts Management
    Annodata Ltd Dec 2018 - Apr 2019
    Kings Langley, Uk
    Annodata UK, part of Kyocera Japan Group of CompaniesResponsible for an Operations team covering Sales Support, Order Processing and Contracts Management for ICT, MPS, UC, Mobile and ECM business units
    View
  • Annodata Ltd
    Ict Sales Administration Manager
    Annodata Ltd Feb 2018 - Nov 2018
    Kings Langley, Uk
    View
  • D-Link Europe
    European Supply Chain & Service Operations Head
    D-Link Europe Jan 2017 - Dec 2017
    London, United Kingdom
    European Supply Chain & Operations Head - a Senior Management position managing various D-Link Europe Headquarter Operational Management teams, staff and 3PL partners to support end-to-end Pan European Sales and Service Support.Involved in initial RFI/RFP stages with European Telecom Service Providers through to forecasting and planning demand with D-Link HQ Supply Chain and Logistics team in Taiwan and associated Vendors. Through to arranging Sea or Air Freight shipments with Freight-Forwarders to establishing 3PL European Distribution Warehouse and onward SKU supply against customer orders into Europe via Overland Transportation.Liaised and set-up contracts with RMA Service and Managed Service Support partners to implement after-sales services and Field repairs.Established Technical Service Centre to support RMA field returns and Customer Services.
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  • D-Link Europe
    European Supply Chain & Service Operations Manager
    D-Link Europe Sep 2015 - Dec 2016
    London, United Kingdom
    D-Link is a Global supplier of computer networking solutions for home consumer, business or service provider markets by offering award winning networking products and services, through building networks for people - revenue $950m
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  • Nscglobal
    Global Sales Operations Manager
    Nscglobal Jan 2014 - Sep 2015
    London, United Kingdom
    Global ICT Services & Solutions Company providing technology expertise and global service delivery capability and full lifecycle of IT services, revenue $250m – Global Corporate Clients• Primary responsibility being to lead a Global Sales Support team to support the Clients, Sales, other company functions in region to achieve identified Sales Opportunities, Forecasts & Targets • Work proactively with Account Managers, Sales Specialists, Commercial, Finance, Pre-Sales, Procurement, Supply Chain and Forward/Reverse Logistics to win new/retain existing business• Ensured efficiency of Sales in the organisation by ensuring effective sales processes, best practices tools, technologies, meeting Client SLA’s and QBR/Service review targets• Provided Quote and Order Fulfilment support for Technology, Professional, Managed IT Services • Team built end-to end relationships through daily interactions with Clients and Account Managers• Recruited, managed, developed team of Sales Support staff in NAM, EMEA, APAC • Managed a team of BPO Outsourced partners in South Africa to provide additional capacity • Management Reporting and Analysis of Quote/Order/Rejects/Unprocessed orders & other metrics• Improved clean Quotes & Orders through system via Kaizen and Root Cause Analysis principles
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  • Dimension Data
    Head Of Client Sales Operations Uk
    Dimension Data Dec 2011 - Dec 2013
    Fleet, Uk
    Global ICT Services & Solutions company providing technology expertise and global service delivery capability and full lifecycle of IT services, revenue $5.7bn - Global Corporate Clients
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  • Blackberry
    Demand Control/Planning & Sales Operations Manager Emea - Mobile Phones
    Blackberry Aug 2008 - Oct 2011
    Slough, United Kingdom
    A Canadian global telecommunications company that designs and manufactures mobile communications products
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  • Nec
    Sales Support & Operations Manager - Systems Infrastructure
    Nec Aug 2006 - Jan 2008
    Slough, United Kingdom
    A Japanese multinational IT & Telecommunications company that provides IT, network solutions and communications products
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  • Nec
    Business Planning/Sales Operations Manager - Mobile Products
    Nec Nov 1999 - Aug 2006
    London, United Kingdom
    View
  • Nec
    Technical/Customer Service Manager - Mobile Products
    Nec Nov 1996 - Nov 1999
    London, United Kingdom
    View
  • Nec
    Repair Centre Executive - Mobile Products
    Nec Jun 1994 - Oct 1996
    London, United Kingdom
    View
  • Nec
    Technical Team Leader - Mobile Products
    Nec Dec 1989 - May 1994
    London, United Kingdom
    View

Michael Thompson Skills

Management Telecommunications Account Management Supply Chain Management Product Management Managed Services Change Management Cross Functional Team Leadership Outsourcing Team Leadership Business Planning Vendor Management Program Management Demand Planning Mobile Devices Sap Crm Customer Relationship Management Sales Operations Cpfr Technical Repair Services Member Of Institution Of Engineering And Technology Member Of Association Of Operations Management

Michael Thompson Education Details

Frequently Asked Questions about Michael Thompson

What company does Michael Thompson work for?

Michael Thompson works for Kyocera Document Solutions Uk

What is Michael Thompson's role at the current company?

Michael Thompson's current role is Head of Group In-Life Contracts Management, Operations.

What is Michael Thompson's email address?

Michael Thompson's email address is th****@****o.co.uk

What schools did Michael Thompson attend?

Michael Thompson attended Chartered Management Institute, Apics - Association For Supply Chain & Operations Management, Harrow College Of Higher Education, The Institution Of Engineering And Technology.

What skills is Michael Thompson known for?

Michael Thompson has skills like Management, Telecommunications, Account Management, Supply Chain Management, Product Management, Managed Services, Change Management, Cross Functional Team Leadership, Outsourcing, Team Leadership, Business Planning, Vendor Management.

Who are Michael Thompson's colleagues?

Michael Thompson's colleagues are Jose Da Silva, Barrie White, Chris Jones, Billy Atkins, Ania Ross (Mcicm), Jonathan Fee, Naim Idris.

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