Michael Thompson Email & Phone Number

Victoria, Australia

National

Lead the planning and delivery of payroll remediation projects across the Woolworth's Group.Working closely with data modelling analysts and external agencies to model pay outcomes;Managing relationships with key stakeholders within the Woolworth's Group through clear communication and engagement;Assisting in identifying & providing recommendations on the.

Design a controls monitoring program for key risk areas, prioritising payroll, cash and other compliance obligations with impact on team, customer and brand.Identify metrics to monitor key controls and collaborate with data owners to obtain results in a simple and streamlined formatMonitor key metrics to measure control effectivenessHighlight emerging.

Victoria, Australia

Correct model in each store and support implementation of category reviews and Online tier reviews in the StateBuild role clarity in store leadership roles so each team member understands the purpose of their roleLead foundational training completion in State and validate the learning Embed Our Days and Consistently Good processesAdapt to and respond to.

Victoria, Australia

• Directed all aspects of Group Operations including financial planning, P&L responsibility, Human Resources, Recruiting, Policies and Procedures, Merchandising, Training, Team Engagement, and Store Quality.
• Successfully lead a diverse team through major changes within the business including redeployment & redundancy while developing a culture of team work, safety & caring within the wider group.

Victoria, Australia

• Directed all aspects of region operations including financial planning, P&L responsibility, Human Resources, recruiting, policies and procedures, merchandising, training, client engagement, and store quality.
• Developed Safety and Health training programs and instituted a Culture of Safety for team members, managers, suppliers, vendors, and key stakeholders.
• Decreased total operating costs by 5% leading to the successful negotiation and sale of the business.
• Reduced weekly team member payroll 13.4%, $360K to $312K, through efficient schedules at each location based on historical trends and market conditions.

Victoria, Australia

• Achieved a Mystery Shopper rating increase from 68% to 86% over nine months through manager and team member training with a focus on client engagement.
• Created a working environment in all stores of open communication, integrity, enthusiasm, and accountability.
• Rejuvenated a legacy Value-Added program and increased sales by 10%.
• Recruited and mentored management team members and promoted half to store Manager within nine months

National Role

• Directed every phase of the refurbishment Big Box Format project for three stores at $750K (5%) under budget.
• Decreased operating costs 20% during 2nd round refurbishments at three locations with 40% higher inventory and 80% higher customer traffic for the same scale of change.
• Created a working environment and recruited a management team to establish a world class development program, top notch retail experience, and quality client engagement.
• Recruited, mentored, and increased the Project Management team from five to 15 leaders in 12 months to accomplish the Masters Visions Pathway to profitability.

Victoria, Australia

• Controlled all operations, inventory, and sales involving Trade, Kitchen, Bathroom, Appliance, and Flooring.
• Directed a unique Customer Engagement program generating 90% positive key client feedback.
• Selected as one of 12 original operations managers to establish the Masters Home Improvement business unit.

• Development and implementation of a new retail and trade home improvement business.
• Selected as one of 12 original operations managers to establish the Masters Home Improvement business unit.

Managing Regional Stores

Managing Regional Stores

Victoria, Australia

• Directed operations and logistics for 87 supermarkets and 50 petrol locations.
• Worked closely with regulatory authorities, Department of Justice, health officers, and liquor licensing to ensure location compliance and to gain all necessary permits.
• Steered food safety initiatives, internal audits, recruiting, and training.

Victoria, Australia

Executive Engaging Leaders

Icam - Safety Management, Occupational Safety And Health Technology/Technician

Project Management - Cert Iv

Personal Leadership

Microbiology For Non-Microbiologists, Food Safety

Developing Haccp Food Safety Systems

Auditor / Lead Auditor