Michael Threlkeld Email & Phone Number

Production Validation TestingE2E testing, including Mobility’s front-end and web based retail applications, including Phoenix, OPUS, PDCII and System XProvide testing support for middleware and Wireline test teamsAttend requirements gathering sessions with PM, BACreate test plans and provide daily status using zTrackerCoordinate calls for pre-testing connectivity set-up between Mobility, middleware and WirelineCreate and execute test cases utilizing HP Quality CenterValidate tables utilizing Unix, Oracle SQLOpen, track and retest issues utilizing TeamTrack and Rational ClearQuestCoordinate daily project status calls and provide daily status reports

Coordinate and install application environments for development, testing, training and production. This includes storage, environment, third party tools, OS kernel and patch supportTrack and troubleshoot environmental issues associated with the systemProvide support to development, testing, training and production support teams Maintenance of the Operational Master tables for all applicationsSchedule and deploy standard code refreshesManagement of assigned special needs projects

Tested and ensured successful rollout of iPhone as a member of Production Validation TeamCoordinated scope change and version change request approvals for both Telegence and CARE billing systems on behalf of functional and integrated systems testing organizations by working closely with delivery coordinators, PMO and testing managersCoordinated CPW (CARE/Pricing/Wisdom) issues management, including maintaining and distributing production work list spreadsheet; facilitating daily Production Work List calls and weekly prioritization calls between market management, development and testing teamsPlanned, designed, executed and validated test conditions, test sets and test cases on behalf of Number Management, Number Pooling, Genesis, WLNP, and Dealer compensation modules for Amdocs’ Telegence billing system utilizing UNIX, Oracle/SQL, and Mercury Quality Center and/or Lotus NotesCoordinated environment setup, end-to-end test efforts and user acceptance testing (UAT)Trained team members in end-to-end functionality

Conducted requirements meetings with the business client, development, QA, tables and audit teamsPrepared test plans in accordance with business requirementsCreated test scenarios, test cases for Functional and Regression testing based on Business requirements and High Level Designs utilizing Mercury Quality CenterBuilt test environments Created model data Executed regression and functional tests for software and table enhancements using Mercury Quality Center, Unix and SQLValidated tests, including billing outputs, invoices and customer maintenance interfacesRaised and retested defects/issues during testing phase and during productionCoordinated version releases Reviewed QA test profiles for accuracy and coverage of market requirementsVerified guiding and rating for Message Processing System (MPS)Verified billing reports from production and QAValidated invoices from production and QAPerformed full audits of newly installed rate plans, features and promotions for a 30 day periodTrained and assisted analysts in auditing production MPS outputs, billing revenue reports and invoicesCreated and maintained training manuals and documentation