Michael Timmerman Email & Phone Number

• Centralize all monitoring into a single cluster; setup mimir, loki, alertmanager, grafana-agent, grafana• Setup alerting pipeline into OpsGenie, documentation & onboarding of users to receive alerts• Centralize our helm charts, added unittest support, built & maintained many charts• Setup ArgoCD in an effort to move away from GitLab Actions towards GitOps• Setup Dex, integrated into all Operations apps, defined standards for RBAC moving forward• Refactored our… Show more • Centralize all monitoring into a single cluster; setup mimir, loki, alertmanager, grafana-agent, grafana• Setup alerting pipeline into OpsGenie, documentation & onboarding of users to receive alerts• Centralize our helm charts, added unittest support, built & maintained many charts• Setup ArgoCD in an effort to move away from GitLab Actions towards GitOps• Setup Dex, integrated into all Operations apps, defined standards for RBAC moving forward• Refactored our terraform/ansible controlling k8s installation, mgmt, upgrading clusters• Work with product owners to define & create alerts Show less

• Setup an alerting system and chatbot for support team integrated with CUCM• Rebuilt Windows imaging process with MDT + drivers + apps• Redesigned VPN for remote servers enabling networking at VM host level, not per-VM

Eden Prairie, Mn

• Designed and managed full stack infrastructure for an RPA team• Full VMware stack – ESXi, vCenter, Horizon, vRA, vRO, vRLI• Monitoring stack – Splunk, ElasticSearch, PagerDuty, Grafana, InfluxDB• CICD – Jenkins, Ansible, Anrtifactory, SonarQube• RPA – UiPath, Pega OpenSpan, Pega, Macro Express

Eagan, Mn

• Supported 1500 users in 30+ offices utilizing Win7, Office 2010/13,Kaspersky, SCCM, SharePoint, Call-Queue to analyze and resolve their issues• Automated dozens of manual processes to PowerShell to increase efficiencies

Bloomington, Minnesota

• Remotely supervised technicians with store upgrades and maintenance to ensure business continuity• Troubleshot and diagnosed hardware and software issues on desktops/laptops/tablets/registers/kiosks and implemented the change to resolve operational issues.

Bloomington, Minnesota

Infrastructure support position. Oversight of VMware ESXi, Windows Servers, Cisco networking, MDT/Altiris Deployment methods, Altiris software packaging

Bloomington, Minnesota

Duties include but are not limited to: Hardware deployment, Network troubleshooting, User support, Hardware & Software repair, via use of ticketing systems.

St. Paul, Minnesota

90 hour internship. Primary tasks included reimaging of computers, diagnostics testing & repair, cleaning, and packaging. Repair jobs included hardware replacement and software troubleshooting.

Masters Of Science, Information Technology

Bachelor’S Degree, Network And Systems Administration

Associate’S Degree, Network And System Administration, Graduated With Honors