Michael Tran Email & Phone Number

Reykjavík, Capital Region, Iceland

• Client: Crayon (Global)
• IT asset management and cloud optimisationRole: UX Researcher on multi-Cloud & licensing platform

Reykjavík, Capital Region, Iceland

• Client: Land Advisors (AZ, USA)
• Largest national advisory and brokerage firm focused exclusively on landRole: UX/UI Designer for website redesign
• Conducted a sales agent survey and competitor benchmarking to identify existing pain points that helped shape the website redesign strategy
• Coordinated a stakeholders workshop establishing key priorities in the customer journey to ensure that designs aligned with business goals.

Reykjavík, Capital Region, Iceland

• Client: Play Airlines
• Low-cost carrier serving US and EuropeRole: Assisting the Product Manager in analysing operational workflows for the Customer Service and HR Departments:
• Collaborated with stakeholders to document business requirements and create Service Blueprints to aid with the selection of enterprise platforms that will improve customer service and onboarding of new staff.

Reykjavík, Reykjavík, Iceland

• Client: Lindblad Expeditions (New York)
• Cruises to remote destinations in partnership with National Geogrpahic
• Company-wide replatforming of legacy systems.Role: UX Designer on two Agile development teams (Web and Customer Service).
• Conducted 80 comparative usability tests on 6 competitors, gathering invaluable industry insights that markedly enhanced the team’s understanding of our target audience’s behaviours
• Utilised findings from usability tests, surveys, Amplitude and… Show more Client: Lindblad Expeditions (New York)
• Utilised findings from usability tests, surveys, Amplitude and Fullstory to optimise designs with the Lead Designer, which increased the booking flow conversion rate

• Proof-read annual report (300+ pages) to compile a facts and figures section, which saves the client time.
• The section helps media professionals quickly access the key findings of the report.
• https://www.unwater.org/publications/world-water-development-report-2019/

• Overhauled UNESCO’s outdated bilingual website that highlights the organisation’s extensive global activities for sustainable development in Small Islands Developing States (SIDS).
• https://en.unesco.org/sids
• Researched and audited existing content.
• Redefined a new website structure, archived and prepared content.
• Developed a website that aggregates news and material from all five sectors of UNESCO to highlight the organisation’s important work in this theme.

• Redesigned the client’s website to better suit their needs and highlight their work on supporting indigenous and local communities in Canada.
• Improved the user experience by redesigning visual elements and implementing a responsive design.
• Tailored support and training for the client to populate the website. The client is based in Canada but I performed the work from Brussels.

Reykjavik, Iceland

• Worked on interactive exhibition projects in Canada, Iceland and Norway that received international design awards.
• Initiated design, research and concept work for installations including mockups, sketches, exhibition plans and UI designs for touchscreens and projections.
• Performed copywriting and editing of communication materials for project proposals, social media and exhibition texts.The main project work was for the Canadian Museum for Human Rights (Canada)
• … Show more Worked on interactive exhibition projects in Canada, Iceland and Norway that received international design awards.
• http://gagarin.is/work/canadian_museum_for_human_rights
• Performed UI design and script writing for ‘Defenders’ touchscreen installation following strict style and content guidelines set by the client.

Reykjavík, Capital Region, Iceland

• Worked under an art director to publish the first issue of, Krakkalakka, an ad-free summer magazine dedicated to children (6–12 years).
• Developed a child-friendly visual look and layout for the 60-page magazine.

Paris, Ile-de-France, France

• Performed graphic design and layout work.Rio+20 Regional Science and Technology Workshops Report (12 pages)
• https://council.science/current/news/icsu-unesco-regional-science-and-technology-workshops-for-rio20ICSU Strategic Plan II, 2012–17 Report (52 pages)
• https://council.science/cms/2017/04/ICSU-Strategic-Plan-II.pdf

Paris, Ile-de-France, France

• Projects worked on: On the Frontlines of Climate Change (2008–2009)
• http://www.climatefrontlines.org/
• Administered a global multilingual project-grants application process that received 1,500 proposals;
• Planned a 3-year budget of €120,000 for this project;
• Managed a multilingual online discussion forum with a mailing list of 47,000 subscribers.Youth Visioning for Island Living (2003–2009)
• Co-managed 40 international youth projects in Small Island… Show more Projects worked on: On the Frontlines of Climate Change (2008–2009)

Diploma, User Experience Design

Data Journalism

Data Driven Journalism MOOC: Doing Journalism With Data: First Steps, Skills and Tools

Bachelor Of Graphic Design

Bachelor Of Banking And Finance/Bachelor Of Computing