Michael V. Email & Phone Number

Herndon, Va, Us

Herndon, Va, Us

Chantilly, Virginia, United States

• Responsible for running and completing the monthly: Assured Compliance Assessment Solution (ACAS) Scan using Tenable.sc, and the patch management cycle for the Azure cloud Army infrastructure.• Using data found in ACAS Scan; remediate vulnerabilities and update Evaluation Security Tech. Implementation Guides (EVAL STIGs – Army) / Security Content Automation Protocols (SCAPs – Marine Corps).• Perform mitigations on remaining vulnerabilities when system infrastructure availability allows.• Following the Risk Management Framework (RMF); Export ACAS data into enterprise Mission Assurance Support Service (eMASS) and submit Risk acceptance documentation for all mission critical vulnerabilities.• Create Plan of Action and Milestones (POAMs) on all non-remediated vulnerabilities.• Deployed and implemented new computer aided dispatch systems (CAD) on military and government bases.• Documented troubleshooting steps and Standard Operating Procedure (SOPs) using Azure DevOps.

Manassas, Virginia, United States

As a Data Center Technician I was a part of a team responsible for a wide arrangement of duties to keep Amazon’s data centers up and running smoothly for both their internal servers and that of customers. This all included Taking the lead on hardware and software issues and rapidly finding a solution to limit the downtime of the host as much as possible.Performed physical repair whether it was called out by the automated system or after a more in depth isolation test was needed.Performed network repair including replacing wires and optics, and changing switches out completely in the case of a rack downEnsuring a high organizational capacity so that I can properly respond to any customer impacted event and get their server back online .Showing a strong drive and aptitude for troubleshooting hardware and software to increase the chance of solving the problem in a fast manner.Keeping data and any media devices that hold customer information secure, and then properly disposing of media devices through degaussing and crushing afterwards to ensure that the information is not recoverable and protected. Use Linux on a daily basis to navigate the server hosts, flash motherboards after they were replaced, and run diagnoses on hosts to ensure everything is functioning properly. Properly managing personal inventory and making sure every repair had a part going into the machine and a part going out and tracking those parts through Amazon’s mobility system to ensure that everything was accounted for and was in its proper location for other members of the team to be able to find and use later if neededGaining knowledge of different types of servers, network connectivity, server hardware, redundancy, and RAID

Jacksonville, Florida, United States

Technical Support ManagerManaged all aspects of technical support, customer service and shop management including storefront walk-ins, On-site IT, remote support, custom PC designs, inventory management, ordering parts and common stock for universal parts, for a local IT tech support retail shop serving a diverse set of customers and clients.Provided end-to-end technical support for walk in and in-home customers Led the identification, diagnosis, troubleshooting and resolution of issues and events including software, hardware, network, batch operations, unified Communications, security, platform, configuration management database, and website.Configure, deploy and troubleshoot software & hardwarePersonally managed over 40 tickets and customer requests per month resulting in an average turnaround of less than one dayMajor contributor to increasing the customer satisfaction and customer growth due to high quality service, establishing personal customer relationships, and increasing the volume of sales due to word of mouth referralsManage security options and software in computers and networks to maintain privacy and protection from attacksImproved customer communications and notifications by linking our ticketing system with our CRM database to provide automated updates to clients on statusProvided CAD model pre-processing and validation for 3D printing jobs using Blender and G.Code

135 Blanding Blvd. Jacksonville, Fl 32073

Customer Service Representative Worked with Availity as a customer service representative, communicated directly with medical providers and insurance companies to ensure that they had access to all the patient information they needed to keep their organization running smoothly.Provided Tier 1 through Tier 3 support to the company for user inquiries and website management. Assisted users with log-on problems, reinstating revoked security, and changes in access privileges. Troubleshoot system errors and lockups, and answer how-to system security questions Assisted current users login to their accounts when they have issuesTaught employees how to navigate and find EOBs and download them directly from the websiteEnsure compliance with HIPAA, and other federal regulations

Jacksonville, Florida, United States

Customer Service Representative Worked with Availity as a customer service representative, communicated directly with medical providers and insurance companies to ensure that they had access to all the patient information they needed to keep their organization running smoothly.Provided Tier 1 through Tier 3 support to the company for user inquiries and website management. Assisted users with log-on problems, reinstating revoked security, and changes in access privileges. Troubleshoot system errors and lockups, and answer how-to system security questions. Routed second-level system questions to the appropriate individual/department. Supported new organizations register onto AvailityAssisted current users login to their accounts when they have issuesTaught employees how to navigate and find EOBs and download them directly from the website, and be their guide through Availity’s clearinghouseEffectively navigated multiple systems and applications to research, analyse and resolve customer inquiries Maintained established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established timeframes Ensure compliance with HIPAA, and other federal regulationsAdministrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications

B.Sc Cyber Technology, Minor Marketing, Cyber Technology, Marketing

Activities and Societies: Division 1 Athlete, Crew

Academic - Cfollege Prep, College Prep

Activities and Societies: Crew Team, Nationals, US Jr National Crew athleteGraduated from a premier college high school academy.