Michael W. Email & Phone Number

San Diego, Ca

• Cisco WLC, WiSM, APs• Migration to Juniper/Mist wireless infrastructure completed with 900APs 4 ME-X5 2 ME-X1• ISE/NPS Radius Policy Sets, Network Devices, External MDM MAB and Profiles• Configuration of Cisco switches 3750, 3850, 4500, 6500, 9300, Nexus series• Port reclamation, cable management, and equipment mounting• As part of a team manage department queue for ticketing system addressing issues and requests in a timely manner. • Troubleshooting wiring, from BDF to desktop• Collaboratively worked with team members and vendors to implement new solutions and redesign of the existing infrastructure. • Purchasing hardware, software, tools, services• Substantial vendor interaction and coordination experience• Project managed installation of Neutral Host DAS with OSHPD/HCAI in a clinical environment• Solid Neutral Host DAS installation, field service, commission• FCC GROL holder• Considerable experience with Hospital and Clinical HCAI/OSHPD Processes

Responsible for the administration and maintenance of multiple networked Toshiba PBX switches and centralized voicemailResponsible for the administration of ACD Call center Application in use by two organizationsProvide telecom support for over 300 users at three different physical locationsEvaluate user's call center needs, provide guidance and expertise on efficient and customer friendly call trees Establish and maintain relationship with telecom, hardware, and software vendorsManage large and small scale moves that include; walk-throughs, blue print review and revision, obtaining quotes, coordinating vendor work, acquisition of materials (cable, power units, phone sets, PCs, etc.), cable management, telecom programming, and go live supportProvide ACD reports on demand and train supervisors how to monitor staff call volume and quality of service Negotiated leases for company equipment such as Copier and Print services saving PMG thousands annuallyPurchase PC hardware, peripherals, and software for Physician Management Group and clientsProvide desktop support to 210 end users current and over 500 pastAssist users with common service desk callsProvide remote assistance to users over the telephone and resolved issues by using DameWare remote client to interact with user's desktopsInterface routinely with vendors, staff, and senior leadership

Project Managed telecommunications technologiesVendor liaison for all infrastructure planning and development projectsAssisted users with common service desk callsWas responsible for installation, troubleshooting, and configuration of Heartland Payment SnapPay devicesProvided remote assistance to users over the telephone and resolved issues by using VNC, or RDC sessions to directly interactResponsible for creating new forms for Invoicing and Product LabelsWorked closely with other IT staff members to implement a Help Desk solutionInstalled and maintained CCTV Systems at each location with network based DVR solutionPreformed routine moves and changes Supported MEI Easytrax Palm based handhelds

Responsible for setup of new workstations and Altigen IP phonesAssisted with specifications and design of infrastructure for Microsoft Dynamics/GP solutionDeveloped and maintained relationships with vendorsMaintained user email accountsProvided professional, accurate and efficient desktop supportResolved multiple hardware configuration issuesHeavily utilized of Ghost to image desktop machinesProvided remote assistance to users over the telephone diagnosing and troubleshooting connectivity, display, login and hardware issuesActed as liaison between IT and user communityWorked with Marketing department and vendors to implement bar code technology for direct mail campaignAccepted complete task ownership and management to ensure customer issues were resolved in a timely manner

Supported voice and data needs for 67 branch locations and over 500 mobile phonesDeveloped and maintained relationships with vendors in TelecommunicationsResponsible for implementation of T-1 data and PRI voice circuitsAssisted with integration of Cisco PIX firewalls, and Aero Net wireless bridgesMaintained databases of users in cooperation with Human Resources and AccountingProvided support for Blackberry devices and Blackberry Enterprise ServerWorked closely with vendors to ensure the development of new products would meet the needs of special groups within the companyTraveled to branch locations routinely for implementation of new technologies and repairPrepared documentation for a 3 year proposal in collaboration with others in IT to ensure the preparedness and growth of the infrastructureImplementation of policies and procedures for acquisition of mobile devicesMonitored usage and billing to ensure cost effective plans were in place and addressed abuse issuesMaintained user email accounts for branch locationsAdministrator for and maintained Trans Union and Data Quick accounts for 300+ users

Supported 100+ Users in a Windows PC and PocketPC EnvironmentSupported multiple WiFi locations and devicesProvided remote assistance to users over the telephone diagnosing and troubleshooting connectivity, printing, synchronization, and database issuesImplemented policies and procedures that were non existentTrained interns in service desk roles, providing guidance, leadership, and knowledgeCommended by user base for excellence in task resolution, immediate response, and courteous treatment

Was responsible for maintaining, upgrading, and repairing mission critical serversAssisted with implementation and reconfiguration of new and existing Cisco routers, firewalls, and switchesImplemented new technologies to enhance productivity, save on costs, and improve practices including the testing and implementation of a wireless solution for field personnel saving the company $1.2M within the first six monthsReviewed and provided recommendations on technical content, engineering changes, design review packages, certification test plans, procedures and reportsServed as primary investigator in analyzing new technologies, testing and identification of errors and provided detailed reports on cause and solution.Created technical documentation including network topology for the Program Manager, Project Design Engineers, and Test EngineersWorked closely with vendors and VARs to ensure the highest level of support and cost effectivenessResponsible for corporate anti-virus solutionResponsible for the upgrade of Citrix WinFrame to MetaFrameImplemented Pilot groups for Thin Client solution Developed and distributed daily network utilization reportsImplemented WebSense technology to monitor end user productivity levels

Cisco Ccna Wireless

Acucmu, Cisco Unified Communications/Unity Voicemail