Michael Wade Email & Phone Number

Atlanta, Ga, Us

Smyrna, Georgia

Providing Excellent Customer service to all customer's is my main focus.Accurate Order entryKeeping accurate and detailed logs for issues that may arise.

Smyrna, Ga

Obtained GLOCK Armorers certificate.24 Hour HAZWOPER Hazardous Materials Technician Certification, and 3 Hour HAZWOPER Incident Commander Certification.Fully Trained in Assembly line Processes for Generation 3, 4, and 5 Pistols.Working on special projects, to include installing laser sights, training pistol setup, and computer processes to install real sights.

Marietta Georgia

Operations Associate's are responsible for making certain all aspects of store operations are operating efficiently and safely. Areas of responsibility include but are not limited to:Store FinancesLoss PreventionWarehouse management Shipping and RecievingPerforming display setup Stocking sales floor

Atlanta, Georgia

Responsible team member for new high level replacement applications for Airlines working with product definition and software development to define implementation process for each new product, as well as defining software changes to meet the needs for new functionality.Delivery SPOC for Horizon Customer Profile, working with the data center to create process to permit firewall access, and have Messageway FTP placing the data in the correct database. Began training to work with the Governments Solutions line to implement products such as PNR.gov, Airline Blacklist and Government Watch list.Implementing SITA Reservations Desktop Web Based application and SITA Web Services.Trained new team members to implement SITA Reservations Data Trained new hires to implement Smart Front End Basic which have successfully moved forward with that application freeing my time for new products.

Smart Front End Basic (Liaison) Support. Including testing and troubleshooting Serial printers from multiple manufacturers, including testing new versions with common use providers for use in the airport environment. New releases from Microsoft were also tested and certified for use with SITA Applications. Smart Front End Basic is used in 250+ airports around the world providing access to Departure Control, Reservations and Baggage systems. Maintained Smart Front End Basic web Site. HYPERLINK "http://www.liaison-support.sita.aero/"http://www.liaison-support.sita.aero/ Testing new Liaison Versions, including Applications Services. Responsible for configuring SITA CUTE, Resa-Crews, Arinc and Ultra CUS airports remotely and On-Site.Data Support for Booking Information Data and Gabriel Market Analysis Data, as well as sending data to customers on a monthly basis. Data Support for SITA Reservations Data, includes enabling data feeds in mainframe terminal emulator and ensuring data is placed on FTP. Implementing SITA Reservations Desktop which is a web based reservations GUI and SITA Reservations Data providing the airline with data for business intelligence.Implementing Credit Card Authorization enabling the agent to obtain proper authorization for ticket sales SALSA SSL/VPN connectivity for use with Smart front end basic access to SITA over the internet.Responsible for support includes email, direct phone support and Trillium Ticket System. Performed Customer Training in person as well as using Global Crossings WEB Meeting.Perform PNR Baseline extractions for Watermark Demo’s or New PNR customers. (passenger name records)24/7 on call support, backup support for Terminal Security Executive and performing data archiving.

Computer Technology, 3.8

Study focused on diagnosis and repair with software study as well.

Class A License, Class A Combination

Four week fast track training for Class A CDL

Automotive Technology, Automobile/Automotive Mechanics Technology/Technician

Involved diagnosing and repairing vehicles from different years From motor dissasembly to machine work and installation.

Glock Certified Armorer, Glock Firearms

Activities and Societies: Glock Sport Shooting Foundation

Education record