Michael Warrick Email & Phone Number

Brandywine, MD, US

Arlington, Virginia, United States

Diagnose and troubleshoot issues with communication systems and resolve any faults or malfunctions.Provide technical support and assistance to customers and end-users regarding telecommunications systems.Work closely with network engineers and other technical staff to develop and implement telecommunications solutions.Site Surveys & Telephony Usage.

Washington DC

Act as a Teir-2 technician for customers seeking support for POTS, ISDN, T-1, and other copper pair related telecom technologies.Skilled in employing TDRs, Multimeters, and Butt Sets and amp and probe, to accurately diagnose and troubleshoot telephone outage, ensuring swift resolution and minimal downtime during system outages.Be Proficient in utilizing.

Alexandria City County, Virginia, United States

• Placing, rearranging and removing outside plant, including aerial, underground, submarine, buried, block and house cables, poles, and associated hardware/fixtures.
• Install, test, rack/unrack, maintain, and fix various telecommunications equipment, such as satellite, tv, voice, data, and network, at telecom sites, Carrier POPs, and companies’ facilities, among others
• Reviewing requests for communication services and developing detailed plans, setting priorities for projects, preparing budgetary justifications, and coordinating the allocation

Washington DC-Baltimore Area

Install and configure telecommunications equipment, such as modems, routers, set-top boxes, and fiber optic cables, in residential properties.Set up and activate internet, telephone, and television services according to company protocols and customer preferences.Run and connect cables inside and outside homes, ensuring minimal disruption to the customer's.

Alexandria, Virginia, United States

• Troubleshoot and analyze technical problems for cable/tv, data, and voice solutions.
• Configured, maintained, and troubleshooted the Gigabit Passive Optical Network (GPON).
• Responded to network outages for voice and data involving the GPON system.
• Assisted in reducing costs for customers by suggesting alternative plans of action.

Lanham, Maryland, United States

• Troubleshooting and maintained of voicemail systems, electronic key systems, private branch exchanges, central office switches.
• Awarded Tech of the month 03/2016 and 01/2017 for stellar reviews through customer service and efficiency in problem solving for the customers.
• Performed commercial installation and troubleshooting of voice/local area network cabling infrastructure.