Scott Kirkpatrick Email & Phone Number

Reston, Virginia, United States

Reston, Va

• Architectural and engineering designs for enterprise collaboration to include Exchange and Lync• Design windows based infrastructure and active directory, in conjunction with assisting engineering team with overall physical/logical network architecture• Engineer an Exchange 2010 baseline build for enterprise to include industry and customer best practices, security and performance requirements • Document and present engineering designs to review boards, create build documentation and deployment guides• Research, test and propose leading collaborative technology, practices and designs for use within an enterprise environment to meet customer requirements

• Provides engineering and operational support for network infrastructure including Active directory, Exchange 2007, mail-flow issues, SCOM 2007, APPV, SCCM, and Server 2008.• Primary point of contact/lead for network infrastructure after-hours/off-site high priority support. • Performs design, testing, documentation, engineering support, quality control, integration and deployment duties for key projects.• Collects monthly metrics data from production environment to create key infrastructure and enterprise reports and slides for management metrics meetings. Present metrics to management and assists with business decisions and or taskings.• Coordinates with other service provider teams to assist with deployments while following customer's change management processes.• Team lead for APPV, SCOM projects, and engineering lab development environment. Duties include server builds, establishing test scenarios, documentation, quality control, lab maintenance, growth and support.• Recieved a spot award from the customer for a responsive and thorough data spill cleanup regarding a high visibility customer. Also received a Certificate of Exellence Award from the customer for assistance of building and supporting the engineering lab which is now the primary testing location for internal and external service providers that are in need of testing in a production-like environment.

• Engineer, deploy and support phase 1 & 2 server infrastructure of a new Sharepoint 2007 environment for customer and external community collaboration. • Project management and lead for all Sharepoint project security accreditations, certification, testing and deployment. • Train, consult and support customer on portal development by using business process workflows, site governance/hierarchy, and permissions/support model to accommodate collaborative growth.• Provide coordination, support and maintain relationship with customer enterprise support, infrastructure team, and application developers to ensure customer’s complete engineering best practices, quality control, solution testing and deployment.

Mclean, Va

• Design for an Enterprise Exchange 2003 environment with full disaster recovery and high availability. Engineer and deploy migration path from Exchange 5.5 to Exchange 2003 on two mission critical networks.• Implement Sametime to Jabber IM proof of concept and testing. Introduced IM Chat into the enterprise environment for real time community collaboration. Provide management and support groups with training, briefings, and technical support• Engineering for Exchange 2007 Enterprise design and deployment• Primary POC lead engineer for Exchange 2003 mission contingency communication project. Designed, tested and deployed mail contingency infrastructure and communication with Harris comms devices.• Provide design, testing and deployment for Sharepoint Portal pilot. Implemented Sharepoint team services into full production use.• Setup and provide network support for over 120 VIP end-users of several different platforms at offsite North America Due Diligence projects for company mergers/acquisitions• Arranged VPN, internet, network and printing capabilities while providing agile support• Responsible for logistics of all PC, network and conference room equipment arrival and setupW2k3 Migration • Researched, introduced and tested third party profile application to solve problem with inefficient process of migrating client profiles under new domain• Assisted with planning, preparation and deployment phase of migration through testing, troubleshooting and recommending course of actions• Train and hire new staff. Create and assign team projects. Directly manage and mentor tier-2 staff • Provide guidance to staff in resolving server/desktop issues• Monitor and assign ticket queue to ensure responsive and thorough resolutions• Support Manager responsible for McLean, Boston and AJ locations• Primary point of contact for Mclean, Boston and AJ locations patch management in order to comply with North America sector standards and monthly audits

Gaithersburg, Md

• Created and documented a reliable, efficient disaster recovery plan for SOP policy. Maintained and resolved issues of backup server/software and hardware problems of DDS/DLT tape devices. Responsible for network backup schedule, off-site tape archives, daily tape rotation/inspection and testing restored data integrity• Project lead for migration of Exchange 5.5 to Exchange 2003. Administered and supported Exchange enterprise servers including offline information store defrags, mail connectors, Active Directory connectors, ESEUTIL, EXMERGE and other utilities• Designed and implemented SMS on primary and secondary sites. Administered domain wide upgrades, applications and user issues using remote tools, auto install and package distribution. Designed custom queries and hardware/software inventory reports. Trained department on usage/support of SMS• Assisted with integration and relocation of all server room components into new building site. Coordinated with vendors, contractors and facilities management for preparations of data center / network design and cable layout within new headquarters site• Installed and configured internetworking equipment including Cisco routers, switches, hubs, servers and firewalls• Assigned data security procedures and programs to ensure data confidentiality on all laptops, desktops and servers. Monitored emails and attachments using mail-screening software.• Setup and configured all monitoring system alert notification software for UPS systems, backup jobs, email/attachments and server status• Created and maintained hardware asset inventory tracking database

Germantown, Md

• Provided technical assistance, and resolved trouble tickets for remote VSAT administrators using video conferencing and satellite live interactive classes• Coordinated with on-site technicians to remotely diagnose and resolve satellite/hub connections, hardware and software problems• Responsible for overseeing ticket resolutions and escalations for satellite IP based communication networks using proprietary remote tools and diagnostics

Washington D.C. Metro Area

• Lead help desk administrator for Presidential Inaugural Committee contract• Setup LAN equipment, PCs, hubs and printers and configured them to the domain• Troubleshot and resolved NT4 user accounts, permissions, server backups, email issues, network connections/configurations and other tier 1 / tier 2 help desk issues. Consistently held top quota for daily amount of tickets resolved• Educated users on maintaining, customizing and optimizing PC performance, local & domain capabilities, user profiles, accessing and saving data on servers, and other new client procedures

Gaithersburg, Md

• Maintained & repaired high-end network laser printers for all metropolitan offices of Transwestern Carey Winston, Univ. of MD College Park, Immigration and Refugee Services of America and Disabled American Veterans• Acquired over 65% of clients from referrals by providing fast & professional support to customers• Provided network consulting to existing properties including design, implementation and troubleshooting• Provided component level repairs, parts and subcontract services to other hardware service companies• Customer Satisfaction Issue Resolution: troubleshot client calls on NT4 network, Windows 9x, applications and hardware. Setup, configured and troubleshot PCs for home users and offices• Tech support & consulting to administrators on printer and hardware issues