Michael Waxman Email & Phone Number

Boston, Massachusetts, United States

As a dedicated Country Specialist, I design and deliver bespoke travel experiences, tailored to meet the individual preferences of highly valued clients. My role involves managing every aspect of luxury travel planning, from personalized itinerary creation to seamless communication with international business partners, ensuring that clients' needs are met to the highest standard.Key Responsibilities:• Curate customized travel itineraries, offering clients exclusive, one-of-a-kind experiences within specialized countries.• Develop and maintain strong relationships with global suppliers and partners, ensuring smooth coordination and execution of high-end travel services.• Negotiate and manage high-value contracts, ensuring favorable terms for clients and business partners alike.• Provide expert travel advice and personalized recommendations, guiding clients through decision-making processes.• Excel in a fast-paced, metrics-driven environment, consistently exceeding sales and service expectations.• Manage inbound leads and nurture client relationships, turning inquiries into successful, ongoing partnerships.• Communicate complex travel arrangements and contract details to multiple parties, ensuring clarity and precision throughout the process.Achievements:• Surpassed performance targets through exceptional sales results and client satisfaction metrics.• Successfully delivered flawless, luxury travel experiences under tight timelines and evolving client needs.

Boston, Massachusetts, United States

Oversaw retail operations, customer service, and inventory management in a fast-paced environment, while leading staff training and ensuring operational efficiency. Collaborated with management to streamline processes, focusing on delivering a high-quality customer experience and optimizing sales.

Managed training, scheduling, and inventory, while cultivating strong relationships with local and international vendors. Led recruitment efforts and ensured team accountability, honing skills in operations management and vendor negotiations.