Customer Success Director
Current- Member of the Commercial Leadership Team.- Responsibility for global customer retention across SaaS products.- Creation, implementation and execution of Customer Retention Plan, in line with business strategy.- Mangement of customer success process across customer success and account management teams, increasing retention by 15%.- Development of Customer Health Index metrics and reporting guidelines.- Identification of upselling and cross selling opportunties.- Recruitment and mentoring of a high performing customer success team.- Personal customer portfolio of strategic accounts.- Capture of new key accounts.
May 2022 - Present
