Michael Wentela Email & Phone Number

Cottage Grove, Wisconsin, United States

• Created training curriculum for customer technical support (CTS) teams in Commercial and Retail departments• Review, edit, and update existing training material, partnering with leaders to ensure it meets current standards and the needs of the respective departments• Work to ensure the comprehensive and evolving training program serves the goals of each team and meets the objectives of the company• Facilitate the presentation of training material - both systems and products -… Show more • Created training curriculum for customer technical support (CTS) teams in Commercial and Retail departments• Review, edit, and update existing training material, partnering with leaders to ensure it meets current standards and the needs of the respective departments• Work to ensure the comprehensive and evolving training program serves the goals of each team and meets the objectives of the company• Facilitate the presentation of training material - both systems and products - to new CTS agents and other employees• Create new and update existing SOPs for procedures and practices used by CTS agents• Spearheaded the development of a mentor program that pairs new agents with experienced ones to provide a smooth transition from training to working on the floor• Collaborate with managers, supervisors, and team leads to assess the role training has with their departments and what opportunities are available• Expedited the understanding of the customer management system (CRM) and technical resources (Online Remedy) to effectively present training material on these programs Show less

Dodgeville, Wi

• Developed training curriculum for numerous programs within Lands’ End Outfitters (LEO), using a variety of technology to create and distribute the material• Coordinated the elements necessary to conduct comprehensive, multi-week training courses to meet the specific needs of different LEO teams• Supported training groups within various departments of Distribution Center and Embroidery areas, working with leaders, trainers, and trainees• Facilitated a wide range of training… Show more • Developed training curriculum for numerous programs within Lands’ End Outfitters (LEO), using a variety of technology to create and distribute the material• Coordinated the elements necessary to conduct comprehensive, multi-week training courses to meet the specific needs of different LEO teams• Supported training groups within various departments of Distribution Center and Embroidery areas, working with leaders, trainers, and trainees• Facilitated a wide range of training sessions – both in-center and remotely through online video – to provide information to many LEO team members• Participated in the process to recruit, hire, and train new trainers who will undertake a primary role to conduct hands-on trainingArt Specialist (January 2019 to May 2019)• Assisted customers in all stages of logo artwork, going from initial submission to application on products• Provided insight on placement of logos, everything from embroidery on Lands’ End-branded products to screen printing on promotional itemsSupport Consultant (July 2018 to May 2019)• Offered assistance in all aspects of customer contact, ranging from product suggestions to logo application to placing and releasing orders Show less

Madison, Wisconsin Area

• Provided technical support on tens of thousands of products to consumers through daily telephone conversations and email responses• Developed and presented a wide spectrum of training materials to new product support specialists and customer service representatives• Wrote and edited online copy for detailed technical support material, including general subject categories as well as specific product groups • Acted as a liaison between the customer and the vendor to troubleshoot… Show more • Provided technical support on tens of thousands of products to consumers through daily telephone conversations and email responses• Developed and presented a wide spectrum of training materials to new product support specialists and customer service representatives• Wrote and edited online copy for detailed technical support material, including general subject categories as well as specific product groups • Acted as a liaison between the customer and the vendor to troubleshoot and rectify problems that arose Show less

Darlington, Wi

• Created a wide array of promotional and marketing material for Lafayette County, including an annual visitor’s guide, a county informational brochure, municipal utility and infrastructure documents, business development publications, and numerous fliers and fact sheets• During my LDC tenure, various projects resulted in about 50 businesses opening, expanding or relocating to the county, creating more than 275 new jobs• Developed public relations material that dramatically increased… Show more • Created a wide array of promotional and marketing material for Lafayette County, including an annual visitor’s guide, a county informational brochure, municipal utility and infrastructure documents, business development publications, and numerous fliers and fact sheets• During my LDC tenure, various projects resulted in about 50 businesses opening, expanding or relocating to the county, creating more than 275 new jobs• Developed public relations material that dramatically increased the tourism revenue in Lafayette County to record levels; revenues rose nearly 15% each year during my tenure• Developed from start to finish Comprehensive Outdoor Recreation Plans for several communities, enabling them to receive State of Wisconsin grant funds Show less

Madison, Wi

• Wrote concise and informative copy for press releases, brochures, trade show publications, national and international magazines, and advertisements; stories were featured in international, national, state and local media outlets• Responsible for the content for the Agricultural Marketing Division during DATCP’s website redesign• Served as a media and public relations spokesman for the department

Monroe, Wi

• Responsible for the creation and implementation of a county-wide news bureau, taking the project from the initial concept through planning, implementation and operation, and managed all activities related to this office; the bureau exceeded even the most optimistic expectations for growth• Assigned and edited stories of more than 15 freelance correspondents, who ranged in ability from professional journalists to people with an interest in writing• Reported on specific beats… Show more • Responsible for the creation and implementation of a county-wide news bureau, taking the project from the initial concept through planning, implementation and operation, and managed all activities related to this office; the bureau exceeded even the most optimistic expectations for growth• Assigned and edited stories of more than 15 freelance correspondents, who ranged in ability from professional journalists to people with an interest in writing• Reported on specific beats, including law enforcement, court system, county and city governments, school activities, and community events within the coverage areas• Photographed news events, sporting activities and feature stories• An award-winning journalist, receiving recognition from the Wisconsin Newspaper Association for spot news coverage and front page design Show less