Michael Wicker Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Responsible for directing and managing all facility operations regarding safety, sales, transactional quality, inventory accuracy, customer service, facility maintenance, employee relations, and productivity.Create and maintain thorough training, inspection, corrective action, and tone focusing on a safe work environment.Total P&L responsibility. Develop and control profits, plans, and budgets.Understand, promote, adapt, and lead the business’ overall 80/20 philosophy at the… Show more Responsible for directing and managing all facility operations regarding safety, sales, transactional quality, inventory accuracy, customer service, facility maintenance, employee relations, and productivity.Create and maintain thorough training, inspection, corrective action, and tone focusing on a safe work environment.Total P&L responsibility. Develop and control profits, plans, and budgets.Understand, promote, adapt, and lead the business’ overall 80/20 philosophy at the Service Center level.Consistently recruit, mentor, and develop new and existing talent through engaging leadership.Elaborate and implement strategies for the Service Center's development focusing on achieving local, regional, and organizational goals.Direct and manage facility operations for sales, customer service, transaction quality, inventory accuracy, facility maintenance, pick, pack, load and logistics.Coordinate and measure daily facility activities and functions to ensure defined customer service and transaction accuracy metrics are achieved.Create process maps, and establish and drive compliance to internal Standard Operating Procedures.Measure performance using metrics against pre-defined goals in safety, transaction accuracy, inventory accuracy, equipment inspection, PM, and other administrative areas.Coordinate with functional support departments to drive profitable sales, ensure an efficient and supportive supply chain, develop a productive workforce, and maintain financial accounting integrity.Control and minimize labor overtime, premium freight, and repair expenses but never at the expense of safety.Provide leadership and training to accomplish the company goals and objectives.Provide excellent customer service to internal and external customers. Show less

Atlanta, Georgia

Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.Tracks and manages larger, multi-service-center orders with multiple SKUs and delivery points over several dates—advocates for the customer to internal operations leaders.Consult with customers to… Show more Primary owner of day-to-day relationship with high-volume B-2-B customers, ensuring timely and accurate fulfillment of orders. Coordinates all activities with clients with their assigned sales representatives and keeps sales reps abreast of any issues, opportunities, and developments.Tracks and manages larger, multi-service-center orders with multiple SKUs and delivery points over several dates—advocates for the customer to internal operations leaders.Consult with customers to provide information about products or services, cancel accounts, or obtain details of complaints.Prepare quotes, promote solutions and services, process orders, arrange invoices, invoicing, and process product returns. Acts as an internal sales representative to smaller customers.Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, and actions.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.Contact customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.Interacts with prospects to identify appropriate contacts and qualify and drive leads through the sales pipeline.Suggest new or additional services or products to customers based on their needs; identify and close other purchases of products and services by customers' communities.Prospects qualify and generate sales within the company’s established trading partners. Develop requests for bids and develops relationships such that Pro Access Systems is informed about upcoming RFBs timely.Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructuresUPS ShippingMaterial movement with equipmentMaterial receivingInventory Cycle Counts Show less

Greater Atlanta Area

• Generate business through networking and prospecting• Assist in training and development of newly licensed sales associates• Perform market analysis to determine competitive price points• Experience selling homes in the Greater Atlanta area

Atlanta, Georgia

Responsible for performing routine shopping center maintenance tasks with knowledge in the fields of carpentry, electrical, heating, ventilation and air conditioning ( HVAC), plumbing, sprinkler riser systems, backflows, etc. Perform general cleaning. Perform other tasks as assigned.. Inspects shopping centers and other structures on a weekly basis to determine any problems or repairs needed. Making notes and taking photos and submitting to the Property Manager with recommendations on… Show more Responsible for performing routine shopping center maintenance tasks with knowledge in the fields of carpentry, electrical, heating, ventilation and air conditioning ( HVAC), plumbing, sprinkler riser systems, backflows, etc. Perform general cleaning. Perform other tasks as assigned.. Inspects shopping centers and other structures on a weekly basis to determine any problems or repairs needed. Making notes and taking photos and submitting to the Property Manager with recommendations on what repairs are needed.. Perform minor electrical maintenance when needed to include but not limited to repair or replacement of fixtures (wall switches and outlets, incandescent and fluorescent bulbs and tubes, sockets, fuses, minor appliances, cords, etc.) using appropriate hand, power and specialty tools.. Perform minor plumbing maintenance (replacement or repair of leaks in drains and faucets, unclogging of drains, replacing drain hoses on washers and similar devices, etc.) Show less

• Lead and develop a group of Technicians in achieving performance and quality objectives associated with AT&T's U-Verse Field Operations organization.• Supervised 15-20 subordinates who will engaged in the installation, rearrangement, removal, and/or repair of station inside wiring terminals in connection with U-Verse services.• Responsible for managing the installation, repair, and testing of network terminating equipment at the customer premise and handled customer escalations… Show more • Lead and develop a group of Technicians in achieving performance and quality objectives associated with AT&T's U-Verse Field Operations organization.• Supervised 15-20 subordinates who will engaged in the installation, rearrangement, removal, and/or repair of station inside wiring terminals in connection with U-Verse services.• Responsible for managing the installation, repair, and testing of network terminating equipment at the customer premise and handled customer escalations, interact with other work groups to ensure timely resolution of service issues, and lead service improvement teams as assigned. Show less

Greater Atlanta Area

• Responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services• Installed/rearranged inside wires and verified services were working correctly• Educated customers on service features and functionality

Greater Atlanta Area

• Assist Fleet Manager in overseeing day-to-day operations of teams of technicians on the job site• Educate and Train new employees• Maintain and service equipment in warehouse.• Maintain and service warehouse grounds• Ensure outstanding customer experience on each job technicians are dispatched on• Assist Fleet Manager with stock and inventory items (Ordering, Invoices, Shipping, etc.)