• Assist clients with resume cover letters writing and job search with a 40 % increase in employment for clients since 2013• Develop and implement case management plans for over 1,000 ex-offenders and community residents annually for a Philadelphia based nonprofit organization• Perform the intake process for over 80 clients per month including assessing needs in the areas of housing, education, job training, legal advice, careers, life skills, and health issues• Facilitate the client referral process to supplemental social services including monitoring and tracking service outcomes with a 80% satisfaction rate concerning referrals of clients• Provide individual and group counseling to over 100 low income at-risk youth per month in the areas of behavior, parenting, education, and health, resulting in an increase in positive behavior and grade point averages• Supervise and train over 10 office staff per month from the EARN Center, JEVS , CareerLink and community service clients with recruitment, work schedules performance , answering the phone , filling ,faxing, taking messages, job search , light housekeeping and assisting clients who need help .

Head Law Library ClerkPhiladelphia Prison System, Philadelphia, PA 04/2010 – 11/2013•Assisted detainees in writing and filing over 7,000 legal motions and correspondence to lawyers and judges on an annual basis•Provided legal assistance to over 500 detainees per week for civil, criminal and family court cases for the Philadelphia Prison System•Served as the liaison between over 3,000 detainees and administrative personnel annually for the Philadelphia Prison System•Provided over 5,000 individual and group counseling sessions with detainees on life skills, behavioral changes, employment and education•Provided over 400 individual and group trainings per month on the Lexis Nexis legal information system including the development of training materials•Improved prison conditions and the relationships between detainees and staff by addressing over 100 detainee complaints per month including the facilitation of resolution meetings•Coordinated the prison’s voter registration program which including the completion of over 5,000 voter registration absentee ballots forms and the facilitation of voter registration workshops