Michael Williams Email & Phone Number

Greater Philadelphia Area

• Responsible for day-to-day application of policies and procedures.• Responsible for day-to-day bankruptcy, sheriff sale, lien and judgment processes to mitigate loss and ensure guidelines, policies and procedures are followed.• Coordinate efforts to ensure a productive relationship with the sheriff’s office, The City Prothonotary office, bankruptcy court and Pacer to mitigate loss. • Performed research analysis for special projects as assigned. Was responsible for polite testing for Lien Management System and Time Labor Management System. • Coordinated, managed and implemented the bankruptcy automation project with Lexis/Nexis and Pacer.• Wrote new policies and procedures f or bankruptcy automation• Responsible for day-to-day operations of collection teams.• Supervise commercial resource center for business 2 business collections.• Coordinate efforts to process checks and payments from all sources, customers, bankruptcy trustees, sheriff sales, lien and judgments, payment window and Kubra.

Greater Philadelphia Area

• Performed budget, product and/or business case analysis through Lean Manufacturing and/or Six Sigma • Managed workflow and quality of collections activity.• Worked with the risk department to identify un-necessary steps in the rebate processors function which resulted in a reduction from 12 to 8 steps and increased production by 15%. • Analyzed processing time with the risk management department and developed the reinstatement form to reduce time needed for processing redemptions by 22% per reinstatement. • Collaborated with peers and management to improve collections efforts by scheduling teams as needed, use of the auto-dialer, and good skip-tracing efforts. Saved $1.3 billion in 2007. Communicated company and unit policies, procedures, and practices through Quality Monitoring and Quality Assurance • Made hiring decisions and set performance standards for team members• Trained and coached collection teams.• Wrote performance evaluations.12-15 team members• Performed research analysis for special projects as assigned. Was responsible for polite testing for witness, CS2000, vision, and Crystal. Managed testing team for up grades to CS2000 to improve the rebate process• Managed Bankruptcy and Legal collection for repossessions and reinstatements/redemptions.• Responsible for day-to-day operations of collection teams.• Supervised Business 2 Business collections.• Coordinate efforts to process checks and payments from all sources, through the mail, payment window and Western Union. .