Michael Y. Email & Phone Number

Orlando, Fl, Us

Maitland, Florida, United States

Supported end users during implementation, configuration, deployment, and troubleshooting with Fortress’s third-party risk management software solution. Communicated and coordinated with software architects, project leaders, external customers, and senior management to onboard and support clients.- Responsible for importing client data by creating JSON and TSV files.- Acted as the liaison between the implementation and development departments.- Participated as the subject matter… Show more Supported end users during implementation, configuration, deployment, and troubleshooting with Fortress’s third-party risk management software solution. Communicated and coordinated with software architects, project leaders, external customers, and senior management to onboard and support clients.- Responsible for importing client data by creating JSON and TSV files.- Acted as the liaison between the implementation and development departments.- Participated as the subject matter expert in weekly meetings for various clients and answered all software-related technical questions.- Performed custom configuration changes for clients.- Involved in user acceptance testing of new features and participating as a smoke-tester post-deployment. Show less

-Provide technical support and troubleshooting assistance to end-users using the Form Simplicity program.-Assist users with navigating and using the Form Simplicity software, answering questions and addressing issues.-Troubleshoot and resolve software-related problems, such as installation errors, login issues, and functionality glitches.-Document and track user-reported issues, resolutions, and troubleshooting steps in a ticketing system.-Collaborate with software developers… Show more -Provide technical support and troubleshooting assistance to end-users using the Form Simplicity program.-Assist users with navigating and using the Form Simplicity software, answering questions and addressing issues.-Troubleshoot and resolve software-related problems, such as installation errors, login issues, and functionality glitches.-Document and track user-reported issues, resolutions, and troubleshooting steps in a ticketing system.-Collaborate with software developers and other technical teams to escalate and resolve complex or recurring issues.-Conduct remote desktop support sessions to guide users through troubleshooting steps or perform necessary configurations.-Assist users with desktop support issues, including hardware and software problems unrelated to Form Simplicity.-Troubleshoot and resolve common desktop issues, such as network connectivity, printing, and software compatibility. Show less

- Provide technical support to DSL home internet customers via inbound calls.- Troubleshoot and resolve issues related to DSL internet connectivity, modem/router configuration, and network setup.- Assist customers with setting up new DSL internet connections and activating their equipment.- Diagnose and resolve common hardware and software issues affecting DSL internet performance.- Educate customers on basic troubleshooting steps and best practices for optimizing their DSL… Show more - Provide technical support to DSL home internet customers via inbound calls.- Troubleshoot and resolve issues related to DSL internet connectivity, modem/router configuration, and network setup.- Assist customers with setting up new DSL internet connections and activating their equipment.- Diagnose and resolve common hardware and software issues affecting DSL internet performance.- Educate customers on basic troubleshooting steps and best practices for optimizing their DSL internet connection.- Escalate complex technical issues to senior technicians or specialized teams for further assistance. Show less

- Provide technical support to Comcast home internet customers via inbound calls.- Troubleshoot and resolve issues related to internet connectivity, modem/router configuration, and network setup.- Assist customers with setting up new internet connections and activating their equipment.- Diagnose and resolve common hardware and software issues affecting internet performance.- Educate customers on basic troubleshooting steps and best practices for optimizing their internet… Show more - Provide technical support to Comcast home internet customers via inbound calls.- Troubleshoot and resolve issues related to internet connectivity, modem/router configuration, and network setup.- Assist customers with setting up new internet connections and activating their equipment.- Diagnose and resolve common hardware and software issues affecting internet performance.- Educate customers on basic troubleshooting steps and best practices for optimizing their internet connection.- Escalate complex technical issues to senior technicians or specialized teams for further assistance.- Document customer interactions, including issue details and resolutions, in a clear and concise manner.- Utilize knowledge base and internal resources to research and provide accurate information to customers.- Adhere to Comcast's policies and procedures while maintaining a high level of customer service.- Identify opportunities to upsell and cross-sell additional Comcast services, such as cable TV or home security.- Meet or exceed performance metrics, including call handling time, customer satisfaction ratings, and sales targets. Show less