Michael Yang Email & Phone Number

Shanghai, China

Technical Skills: Cloud, IT Infrastructure/IaaS , Power BI, ITIL , ServiceNow, Agile1. Act as single point of contact and Single Escalation Point for the overall Managed Service in APAC region for our big client Corning on behalf of Wipro.2. Work as APAC Account Delivery Head (manage & coordinate with 400+ FTE globally) to be accountable for the managed service delivery in contract value of around 20 Million USD in the region and successfully win the 5-year renewal contract within… Show more Technical Skills: Cloud, IT Infrastructure/IaaS , Power BI, ITIL , ServiceNow, Agile1. Act as single point of contact and Single Escalation Point for the overall Managed Service in APAC region for our big client Corning on behalf of Wipro.2. Work as APAC Account Delivery Head (manage & coordinate with 400+ FTE globally) to be accountable for the managed service delivery in contract value of around 20 Million USD in the region and successfully win the 5-year renewal contract within existing client.3. Lead APAC IT project & delivery team(both Infrastructure and Application), mainly work closely with Corning China IT leadership team(VP & Directors), business users, IT internal teams(CDT, CET, Life Science, AGS, etc) and vendor resources, by the way of high quality service delivery and stable business operations, to support productivity improvement and drive business growth.4. Acts as SME and trusted advisor to senior stakeholders/IT Leadership team.5. Manage delivery of complex and large program operations, customer relationship, lead delivery and identify opportunities of growth in the account.6. Conduct regular delivery reviews, meet the targets of operational parameters(CSLs &KPI scorecard) and accountable for customer satisfaction.7. Drive resource forecasting and fulfillment for the account from both confirmed opportunities as well as the opportunities in pipeline.8. Devise effective mitigation and escalation strategies for projects and production support to address risks and issues. Show less

Shanghai City, China

Technical Skills: SaaS, DevOps, BI, Agile Methodologies, SAP BI/XI/PI, C++, SQL, ITIL , XML, EDI1. Act as single point of contact and Single Escalation Point for the overall Managed Service in China for our big client Pepsico China on behalf of Tata Consultancy Services China and also win the Pepsico Award for the contribution in the year 2020.2. Lead China IT application team, mainly work closely with Pepsico China business, IT internal team and vendor resources, by the way of high… Show more Technical Skills: SaaS, DevOps, BI, Agile Methodologies, SAP BI/XI/PI, C++, SQL, ITIL , XML, EDI1. Act as single point of contact and Single Escalation Point for the overall Managed Service in China for our big client Pepsico China on behalf of Tata Consultancy Services China and also win the Pepsico Award for the contribution in the year 2020.2. Lead China IT application team, mainly work closely with Pepsico China business, IT internal team and vendor resources, by the way of high quality project delivery and stable business operation, to support productivity improvement and drive business growth.3. Work closely with senior executives of Pepsico China and leadership in monitoring successful operations of the program and acts as the central point of solution delivery, resolution and leadership for all program deliverables4. Provide GTM (Go to Market) solution to capture secondary sales for Merchandising Automation for both Traditional Trade and Modern Trade and build up frontline mobility and digital capabilities for frontline sales execution process.5. Develop data-driven insights (SAP BI Solutions) and recommendations influencing cross functional partners, customer experience and merchandising opportunities6. Act as project manager role and partnership with PMO team to manage project delivery using the Agile methodology and DevOps ways of working.7. Manage application daily operation with outsourced vendor team in global and region. Define KPI, incident and problem management, drive continuous improvement8. Ensure stability of all applications operation and support business team for daily usage. Lead team to support 2000+ end users within APAC region. Show less

Shanghai City, China

Technical Skills: SaaS, AI, IoT, Python, API, Agile Methodologies, Confluence, Power BI, Tableau, QlikView,SQL, JIRA, Clarizen1. Lead pilot or any assigned projects on digital technologies leading to a la]rger rollout of digital transformation strategy: design initial rollout plan and manage changes regarding people, process and systems.2. Be accountable for mobilizing and delivering programs and projects both local market and Global/ Regional programs that can have a significant… Show more Technical Skills: SaaS, AI, IoT, Python, API, Agile Methodologies, Confluence, Power BI, Tableau, QlikView,SQL, JIRA, Clarizen1. Lead pilot or any assigned projects on digital technologies leading to a la]rger rollout of digital transformation strategy: design initial rollout plan and manage changes regarding people, process and systems.2. Be accountable for mobilizing and delivering programs and projects both local market and Global/ Regional programs that can have a significant complexity in Digital, Data and Analytics. Those programs including Google APAC, Heineken Taiwan, Shell China, Sanofi China, Diageo Taiwan, Perfetti China and GSK China.3. Manage project deliverables in line with the project plan, utilizing Agile methodology and manage co-ordination with other IT teams, vertically and laterally, external vendors and Business stakeholders4. Partner with client business team and provide valuable suggestions of digital solutions to improve the current business process as an internal consultant, as well as to influence and well manage the expectation of business leaders.5. Analyse the data from BI Dashboard and provide actionable business insights to senior management to drive sales growth.6. Assess technical and business impacts of the solutions that are used/developed (project/ ongoing costs, need for organizational capabilities and ongoing organizational support) and determine expected business value.7. Uses the governance, processes, practices, and tools established by the organization and provides administrative support for delivery of the project or program work within its domain. 8. Hands-on in translating customer contract/SOW/requirements into a comprehensive project plan and manage the delivery accordingly, manage risks, cost, resources, stakeholder expectations and to engage and drive multiple internal interfaces/stakeholders in a global matrix environment. Show less

Shanghai City, China

Technical Skills: SQL, XML, Java, EDI/B2B, EAI/A2A, ITIL, Service Now, SharePoint 1. Act as the IT Single Point of Contact to China travel insurance business.2. Establish application roadmap and IT strategies for commercial line of business initiatives across functional and technical areas in the China region.3. Work independently on leading large cross functional projects with stakeholders in China, including developing detailed work plans, engaging internal and external… Show more Technical Skills: SQL, XML, Java, EDI/B2B, EAI/A2A, ITIL, Service Now, SharePoint 1. Act as the IT Single Point of Contact to China travel insurance business.2. Establish application roadmap and IT strategies for commercial line of business initiatives across functional and technical areas in the China region.3. Work independently on leading large cross functional projects with stakeholders in China, including developing detailed work plans, engaging internal and external stakeholders, managing project status, and ensuring high quality and timely delivery4. Lead/Execute all IT key initiatives/projects and align with global guidance. Mange around 12 projects in parallel which involves more than 10 products launch.5. Provide regular updates to both IT management and business management team on projects status, highlight project issues/risks and recommend resolutions. 6. Handle incidents/problems raised by Functional experts, ensure the service level agreements are met. Leverage company solutions (e.g. ServiceNow) for incident/problem management and handle crisis call if necessary. Manage more than 2000 of incidents which come from more than 300 users Monthly. Show less

Shanghai City, China

Technical Skills: SaaS, API, SAP XI/PI/SD/MM, SQL, XML, Java, EDI/B2B, EAI/A2A, ITIL1. Manage and Deliver ICE(Integrating and Connecting ERP) project (Very complex system integration project) in Logistics Supply Chain business area(3PL WMS & Order to Cash) and HR Payroll area onsite for our big client GlaxoSmithKline (GSK) China on behalf of Tech Mahindra Shanghai.2. Closely work with Sales and Supply Chain as well as any other internal functions involved in the Order-to-Cash to… Show more Technical Skills: SaaS, API, SAP XI/PI/SD/MM, SQL, XML, Java, EDI/B2B, EAI/A2A, ITIL1. Manage and Deliver ICE(Integrating and Connecting ERP) project (Very complex system integration project) in Logistics Supply Chain business area(3PL WMS & Order to Cash) and HR Payroll area onsite for our big client GlaxoSmithKline (GSK) China on behalf of Tech Mahindra Shanghai.2. Closely work with Sales and Supply Chain as well as any other internal functions involved in the Order-to-Cash to support the operation and ad-hoc project if any.3. Manage SAP-EDI projects mainly within SAP SD, SAP MM modules to enable the Order to Cash business process with Customers, Warehouse, Distribution Center, Suppliers and Third-Party Logistics(3PL)4. Manage team delivery to an agreed budget, in line with business expectations, identify opportunities to reduce delivery costs and refine estimation.5. Ensure all risk and issues associated with the agreed integrations are recorded and managed in the project RAID (Risk Actions Issues Decision) log in a timely manner, according to programme standards. 6. Responsible for around 100 interfaces’ business requirement documentation, system design documentation, test cases documentation and go live preparation documentation 7. Manage a sizable team including 4 stream leads and 10 vendor-based SoW & SLA to timely process customers’ business need. 8. Track, monitor and report integrations’ progress, costs, and resources to the Program Director in line with required reporting schedules Show less

Guangzhou, Guangdong, China

Technical Skills: SaaS, API, MQ Series, SAP XI/PI/SD/,SQL,Linux/Unix, EDI/B2B, EAI/A2A, ITIL1. Manage the technical architecture and technologies required for the delivery of services for Application-to-Application (A2A) or Enterprise Application Integration (EAI) and Business-to-Business (B2B) or Electronic Data Interchange (EDI) integration in Asia Pacific region. Around 80% business transactions of Mars Inc are through our EDI platform.2. Responsible for designing and executing the… Show more Technical Skills: SaaS, API, MQ Series, SAP XI/PI/SD/,SQL,Linux/Unix, EDI/B2B, EAI/A2A, ITIL1. Manage the technical architecture and technologies required for the delivery of services for Application-to-Application (A2A) or Enterprise Application Integration (EAI) and Business-to-Business (B2B) or Electronic Data Interchange (EDI) integration in Asia Pacific region. Around 80% business transactions of Mars Inc are through our EDI platform.2. Responsible for designing and executing the yearly regional portfolio of projects for Order-to-Cash service, against what the needs of the region are.3. Build relationships with Business Unit / Site Leadership stakeholders and External Stakeholders. 4. Manage the SAP-EDI projects mainly within SAP SD, SAP MM modules to enable the Order to Cash business process with Customers, Warehouse, Distribution Center, Suppliers and Third-Party Logistics(3PL)5. Provide application integration solutions in answer to business requirements including Web Service, SOA and SaaS Cloud solutions (Salesforce.com) 6. Act as single point of contact (project manager) for all phases of multiple highly complex projects and CIPs (continuous improvement projects) including developing projects timelines, obtaining resources, and managing project budgets in Asia Pacific region7. Manage around 15 projects/CIPs in parallel at certain time, has completed more than 100 projects/CIPs in total8. Provide regular updates to IT management on projects status highlight project issues/risks and recommend resolutions.9. Participate in the appropriate staffing and coverage plans for the Asia Pacific time zone with other on-site ISC resources, managing 23+ people in both offshore team and onsite team.10. Support more than 2000 interfaces which are integrated with customers, suppliers, vendors.11. Propose team process (and associated metrics) improvements based on the ITIL v3 framework. Show less

Chongqing City, China

Alcatel-Lucent Project Team (WebMethods/SAP PI Project)Project Briefs: This is very large project which has thousands of interfaces need to be supported and enhanced. HP is responsible for the support of all the application Landscape in Alcatel-Lucent, especially in system integration area including EAI and B2B/EDI.Technical Skills: SAP XI/PI, SOA, ESB, SQL, WebMethods, XML, Java, EDI/B2B, EAI/A2A, ITIL1. Act as offshore level 2 production support team leader managing 15+ offshore… Show more Alcatel-Lucent Project Team (WebMethods/SAP PI Project)Project Briefs: This is very large project which has thousands of interfaces need to be supported and enhanced. HP is responsible for the support of all the application Landscape in Alcatel-Lucent, especially in system integration area including EAI and B2B/EDI.Technical Skills: SAP XI/PI, SOA, ESB, SQL, WebMethods, XML, Java, EDI/B2B, EAI/A2A, ITIL1. Act as offshore level 2 production support team leader managing 15+ offshore team members.2. Go to India for knowledge transfer from incumbent for Off-Shore side.3. Go to France as an On-site resource to communicate and coordinate with the client4. Do the effort and cost estimation and maintain project SoW doc.5. Follow ITIL methodology to manage the IT services Show less

Shanghai City, China

Technical Skills: SAP XI/PI, C++, SQL, Tibco, XML, VB, Java, VSS, EDI/B2B, EAI/A2AResponsibilities: 1. Participate in business requirement discussion, understand client’s current systems and work out end to end integration solutions.2. Participate the review at system analysis, development, integration and testing stage to ensure overall solution is aligned with no gap.3. Support continuous improvement by post-implementation analysis, production issue investigation and business… Show more Technical Skills: SAP XI/PI, C++, SQL, Tibco, XML, VB, Java, VSS, EDI/B2B, EAI/A2AResponsibilities: 1. Participate in business requirement discussion, understand client’s current systems and work out end to end integration solutions.2. Participate the review at system analysis, development, integration and testing stage to ensure overall solution is aligned with no gap.3. Support continuous improvement by post-implementation analysis, production issue investigation and business result tracking.4. Provide technical training sessions to project team members.5. Work in projects for JCPenney, Kraft, Syngenta and Daimler and Win the “Knight of the team” award Show less

Master Of Business Administration - Mba

Bachelor'S Degree, Computer Science And Technology