Michael O'Flaherty Email & Phone Number

Ireland

Dublin, Ireland

• EMEA Service Transformation TeamClient Operations DepartmentTreasury & Trade Solutions
• Lead Analyst for EMEA Voice of the Client (VoC): o Providing monthly VoC decks to cluster heads and senior mgmt. o Support cluster heads and senior mgmt. with VoC related requests. o Proactively reviewing areas of.
• Lead Analyst for EMEA Voice of the Client (VoC): o Providing monthly VoC decks to cluster heads and senior mgmt. o Support cluster heads and senior mgmt. with VoC related requests. o Proactively reviewing areas of.
• SME for Excel, Business Objects and SharePoint.
• Support EMEA cluster heads with their STaRS MIS related requests.
• Provide management reports and decks including; O&T Requirements, Manco Submission, Bulletins. Show less

Dublin, Ireland

• Treasury & Trade SolutionsClient Operations DepartmentEMEA Service Transformation Team
• Supported Western Europe Service Teams with focus on Stars MIS reporting via successful development and rollout of 30+ MIS reports & tools including: Aging Case Tracker; Stars Usage report; 1-2-1 report; Team Capacity.
• Identified and highlighted concerning trends and… Show more Treasury & Trade SolutionsClient Operations DepartmentEMEA Service Transformation Team
• Identified and highlighted concerning trends and proposed solutions.
• Identified and highlighted positive trends.
• SME for Excel, Business Objects and SharePoint.

Dublin, Ireland

• Head Office
• Managed a portfolio of online retail customers.
• Worked in conjunction with the Director of Sales to set up and manage client demo accounts.
• Provided customer support for any account/service related queries.
• Continuously liaised with Project Manager/Engineering teams.

Dublin, Ireland

• Global Language ServicesFIXED TERM CONTRACT
• Partnered with designated internal customers to understand, manage and plan localization/translation projects according to their Marketing requirements.
• Daily engagement with all regions - NAM, EMEA, APAC, JP and LAM.
• Set project schedules and managed project resources in conjunction with the vendor management team.
• Managed customer budgets, raised Purchase Orders and provided regular cost/account status… Show more Global Language ServicesFIXED TERM CONTRACT
• Managed customer budgets, raised Purchase Orders and provided regular cost/account status reports.

District Brno-City, Czech Republic

• Software Asset Management
• Pro-actively assisted account relationship management through daily interaction with designated corporate clients.
• Identified possible asset discrepancies and managed discrepancy resolution process to closure.
• Prepared and provided regular asset management reconciliation reports to clients.
• Lead regular status conference calls with clients.
• Provided status updates to the Team Leader in relation to progress on compliance… Show more Software Asset Management

Dublin, Ireland.

• Client DeliveryFIXED TERM CONTRACT
• Provided financing products and leasing for IT Equipment.
• Communicated with international suppliers, internal sales departments & solution managers.
• Timely and accurate inputting into the sales tracking spreadsheets.
• Invoice processing and ensuring monthly end figures and tight deadlines are met.
• Took ownership of daily issues & problems that arose.

Czech Republic

• Provided one to one English lessons to Czech students and professionals.
• Assisted Czech students and professionals prepare for English job interviews based in the UK.

Dublin, Ireland

• Client Services
• Acted as the main interface between a designated set of corporate securities clients and the various Custody Operational units of Citigroup.
• Regularly prepared and analyzed MIS data.
• Pro-actively investigated client issues in both securities and cash related transactions up to and including settlement, income, corporate action events and stock lending.
• Pro-actively assisted account relationship management through daily interaction with clients which… Show more Client Services
• Pro-actively assisted account relationship management through daily interaction with clients which included contacting CEOs, managing directors and other senior business personnel. Show less

Dublin, Ireland

• Administration & Legal Team
• In daily contact with sales agents, customers, brokers and solicitors.
• Supported the countrywide sales team providing home equity release financial products.
• Monitored the performance of 140 valuation companies on the company’s panel.

Dublin, Ireland.

• Worked on two banking projects; High Court Order project and the Customer Loyalty Review project.
• Investigated and reported on customer financial accounts/records according to project guidelines.
• Updated banking databases and maintained project hard date deadlines.

Bachelor Of Arts Degree, Design For Multimedia, Honours

Bachelor Of Technology Diploma, Multimedia

Secondary School Leaving Certificate