Michaela Booth Email & Phone Number

Boston, Ma, Us

-Sole support analyst for locally hosted Kronos Workforce Central 8.1 environment with 5000 users-Responsible for maintaining four production servers and five test servers in Windows Server 2016-Troubleshoot and update interfaces in Workforce Integration Manager-Create and modify pay policies including pay rules, percent allocation rules, work rules, combination rules, and pay codes

Needham, Ma

-Sole support analyst for upgrade from Kronos WFC 6.3 to 8.1, working closely with vendor and external consultants-Configured and maintained Navigator setup for 8.1 environment with eight different navigators to support different user groups

Needham, Massachusetts

Newton, Ma

• Trained and mentored new and existing customer service team members in proper cash register operation as well as product identification, use of PLU codes, general customer service etiquette, and store policies • Developed and implemented corporate trainings, directed training sessions among individuals and small groups• Managed and operated holiday order table during holiday seasons, facilitated online and phone catering orders• Assisted customers throughout the checkout process by operating cash register, bagging groceries, and handling money• Worked alongside coworkers in a team-based environment to provide efficient, courteous, and friendly service to all customers

• Wrote press releases and galley letters for new book releases, distributed books and releases to media contacts through UPS and USPS, organized mass mailings of books and galleys, compiled weekly press packet of all media mentions• Utilized HARO emails to identify potential news opportunities, wrote personalized pitches for likely requests, conducted further research to identify appropriate media contacts for specific books and events• Copyedited book manuscripts and press materials, often acted as final pair of eyes before emails and documents were distributed, collaborated with fellow interns to produce highest quality written work• Assisted in training and mentoring of new publicity interns, reorganized and updated publicity filing system, created electronic databases of information to assist new interns

Bachelor Of Arts (B.A.), English Literature, Magna Cum Laude

Bachelor Of Science (Bs), Public Relations, Summa Cum Laude

Education record