-Develop, analyze, and report on key performance indicators, business metrics,and industry trends-Drive insight generation from data collected across the business, includingmember engagement, marketing effectiveness and healthcare impact-Provide business, customer and member reporting and analysis to themanagement team by working closely with multiple business functions

-Assisted in the creation and design of a streamlined Excel client management database, resulting ineasier job sharing between co-workers and organization within the firm-Implemented new client management procedures relating to the new database resulting in clearer training manuals and ensuring job consistency-Primary contact for matters related to potential client consultation requests, invoicing and payments,conflict checks, and the receipt of documentation.-Reviewed, organized, and indexed complex and lengthy documentation received from clients for attorney review in preparation for consultation including regular follow up contact-Drafted various correspondence and pleadings, filed legal documentation including Court pleadings,arbitration, mediation docs, MCAD (et al) online and in-person-Managed multiple attorney’s calendars with minimal need for reference, deftly handled the influx of client documents and attorney requests

-Screened potential employees' resumes and assisted in matching clients with prospective jobs -Showed exemplary customer service skills by welcoming clients and organizing necessary paperwork for successful meeting/interview-Professionally and promptly answered phones and emails

-Consistently updated client information as needed using AMS 360/ Excel-Prepared and sent out 100+ letters to specific groups of clients per day -Independently led projects to keep client database up to date and office running smoothly