Michaela O’Rourke Email & Phone Number

Remote

Seattle, Washington, United States

● Ensured customer retention through cultivating close client relationships and engaging in bi-weekly or monthly communications to help meet needs of over 800 nationwide accounts.● Provided comprehensive support to newly acquired accounts through routine post-sale follow up, to assess satisfaction and resolve any technical or service-based concerns.● Used ERP and CRM software to cultivate detailed account records and contact logs.● Monitored market trends and anticipate future… Show more ● Ensured customer retention through cultivating close client relationships and engaging in bi-weekly or monthly communications to help meet needs of over 800 nationwide accounts.● Provided comprehensive support to newly acquired accounts through routine post-sale follow up, to assess satisfaction and resolve any technical or service-based concerns.● Used ERP and CRM software to cultivate detailed account records and contact logs.● Monitored market trends and anticipate future challenges to proactively account for resolution. ● Operated as the primary Customer Care Representative for all retailer, foodservice or consumer accounts and maintain latest product knowledge to maximize upsell opportunities. ● Exceeded monthly target sales goals by reaching an average of 140% to plan. Show less

Seattle, Washington, United States

● Established secure relationships with accounts across Washington State, upholding a constant dialogue with upper management at each location.● Acted as a liaison between customers and distribution to guarantee satisfaction and success for all involved parties.● Advanced brand image by engaging current and potential customers at all events (an average of 2-3/month) as the main company representative.● Collaborated with the executive team on a weekly basis to ensure all events… Show more ● Established secure relationships with accounts across Washington State, upholding a constant dialogue with upper management at each location.● Acted as a liaison between customers and distribution to guarantee satisfaction and success for all involved parties.● Advanced brand image by engaging current and potential customers at all events (an average of 2-3/month) as the main company representative.● Collaborated with the executive team on a weekly basis to ensure all events, sales efforts, and social media presence were operated at the highest level.● Coordinated strategies and experiential marketing campaigns with key retail partners. Show less