Michaela Ward Email & Phone Number

Stratford-upon-Avon, England, United Kingdom

Stratford-upon-Avon, England, United Kingdom

• Helping to create value propositions for Home and Lifestyle insurance services that resonate with our customer needs and promote NFU Mutual’s company culture.Responsibilities include:
• To produce and present recommendations for product development with Proposition Product and Strategy Reviews. These holistic views of proposition performance consider commercial performance against business plans.
• To be the subject matter expert by researching, analysing and monitoring the relevant product propositions to identify the competitive landscape, changing customer needs, regulatory change, the external environment and.
• To monitor and maintain product governance and lifecycle by liaising with Underwriting and Claims and ensuring products continue to meet customer needs and that regulatory requirements. Brief, review, check and approve.
• Lead on the development of future strategies for Home & Lifestyle products.
• Monitor performance of product portfolios, and proactively liaise across departments to ensure meeting targets. Create and lead on projects to improve retention and profitability.

Coventry, West Midlands, United Kingdom

• Developed and launched the E.ON Employee Offer for boiler purchases. Duties involved bringing the proposition to market, managing the customer journey, defining processes, co-ordinating commercial and system.
• Developed and launched the Friends and Family ‘Refer a Friend’ offer. Duties involved; bringing the proposition to market, managing the customer journey, defining processes. I managed the internal communication plan.
• Designed and implement the process for the Scotland Loans proposition for external wall insulation working with the Scottish Government’s Home Energy Scotland programme.

Solihull, West Midlands, United Kingdom

• Conducting the end to end quarterly price reviews for all non-contract products for npower's SME business (Deemed, Default and Variable). Ensuring prices are set in support of the commercial strategy to meet targets.
• Designed and implemented a new pricing methodology for npower’s Deemed product in line with Regulatory principals and Licence Condition obligations for both SME and I&C. I ensured the new methodology incorporated a.
• Developing and launching the Variable02 proposition for npower’s SME Power customers. Duties involved bringing the proposition to market, managing the customer journey, processes, commercials and system developments
• Leading the Tariff rationalisation change programme to migrate 13,000 meters on a legacy Tariff product onto the Flexible product
• Line management responsibilities for one direct report (Pricing Analyst)

Oxford, United Kingdom

• Supporting both standard and ad-hoc pricing activities for Corporate customers
• Establishing reporting to help understand and optimise the performance of the Bespoke Pricing Team (Work Queues)
• Conducting and implementing a review of Bespoke Pricing communications with key stakeholders
• Conducting process reviews and implementing process improvements (AQ Policy Process)
• SAP System Testing for PCU Project (Pricing and Costing Utilities)
• Completing the annual AQ Review for British Gas Business’ (BGB’s) portfolio of over 330k meters. Ensuring all pricing systems were updated for the 2014 gas year deadline. Liaising with senior stakeholders, conducting.

Leicester, United Kingdom

• Analysing competitor prices for SME Electric and Gas products on a weekly basis
• Producing weekly competitor position reports for SME Electricity and Gas products for senior stakeholders and sales managers
• Managing the relationship with external supplier North Star Direct to build an effective relationship and enhance BGB’s knowledge around competitor intelligence
• Conducting a pricing strategy review to investigate if the current pricing methodology to price by consumption bands is the most competitive and effective pricing strategy

Coventry, United Kingdom

• Developing and launching new customer products (Flexible Strategic Basket product)
• Liaising with EET (E.ON Energy Trading) to report energy purchasing requirements
• Reconciling trades at daily and monthly levels
• Working with EET to follow market trends to communicate to Corporate Sales
• Managing the sales tool and pricing calculation queries for gas and power Corporate customers
• Maintaining the gas and power cost base, updating industry third party costing charges

Coventry, United Kingdom

• Completing weekly trade checks for Mass Market power volume purchases. Validating volumes and prices from EET (E.ON Energy Trading)
• Completing weekly checks for Mass Market’s power position and value against EET
• Updating the cost base weekly, checking volume and value of individual swimlanes
• Completing month end reconciliations for Mass Market power with EET reports
• Updating and testing the retail purchasing system (IRIS) for reporting and reconciliation purposes
• Reporting and calculating netting costs/benefits for Mass Market and Corporate power trades

Coventry, United Kingdom

• Support function to key (external) and internal account managers for the North region sales team
• Pricing bespoke contracts for corporate customers on both fixed and flexible products
• Securing both new and renewing existing customer contracts, contributing to winning business for the North region sales team grossing margin of £13 million in 2008
• I was instrumental to secure a £1.29m record profit margin on a single contract in 2009
• Resolve complex account queries from internal and external customers
• Compliance and audit management of Key Account manager’s accounts (resolving issues around disputed debt, out of contract accounts)

Nottingham, United Kingdom

• Support function for field and office based Retail training team
• Project management (Health and Safety Project)
• Diary management (Retail Training and External Suppliers)
• Co-ordination, scheduling and preparation of training and development courses
• Supplier management, event organization, training analysis and evaluation, and general administration

Loughborough, United Kingdom

• Teaching English language to European students, beginners and intermediate level (class numbers up to 15)