Michaela Baker Email & Phone Number

Waukesha, Wisconsin, United States

• Manage team of 10 Technical Writers.• Author, review and release content for medical device installation, maintenance and servicing as part of a global project team.• Research, collect source data, and interview appropriate personnel to plan and define the project tasks.• Estimate project efforts and cost, communicate schedule and risks.• Develop service content using the appropriate authoring tools and content management system to meet the project requirements, methodology and timelines.• Track and fix content defects.• Develop and manage all documentation requirements related to MR Service • Research, author, edit and review MR and MR/PET technical product documentation for Installation, Upgrade and Service Manuals, using Arbortext Editor for xml and CLS content management system.• Work closely with Subject Matter Experts.• Collaborate with other writers, both on local as well as global teams.• Manage and schedule projects.• Maintain and create electronic Planned Maintenance (ePM) forms, using Adobe LifeCycle.• Coordinate translations of ePM forms and selected manuals with translation team.

Pewaukee, Wisconsin

• Developed and managed all documentation requirements related to MR Service• Developed and managed all documentation requirements related to SIGNA Premier program, using SIMS• Researched, authored, edited and reviewed MR and MR/PET technical product documentation for Installation, Upgrade and Service Manuals, using Arbortext Editor for xml and CLS content management system.• Worked closely with Subject Matter Experts.• Collaborated with other writers, both on local as well as global teams.• Managed and scheduled projects either individually or in a team environment.• Maintained and created electronic Planned Maintenance (ePM) forms, using Adobe LifeCycle.• Coordinated translations of ePM forms and selected manuals with translation team• Co-managed team of contractors

Waukesha

• Researched, authored, edited and reviewed MR and MR/PET technical product documentation for Installation, Upgrade and Service Manuals, using Arbortext Editor for xml and CLS content management system.• Worked closely with Subject Matter Experts.• Collaborated with other writers, both on local as well as global teams.• Managed and scheduled projects either individually or in a team environment.• Maintained and created electronic Planned Maintenance (ePM) forms, using Adobe LifeCycle.• Coordinated translations of ePM forms and selected manuals with translation team.

Greater Milwaukee Area

Created complex electrical troubleshooting procedures, using the help of wiring diagrams and hands-on assembly and disassembly of equipment.

Greater Milwaukee Area

Ken Cook Co. is a provider of product information and training programs for manufacturers and businesses. Services include technical writing, illustrating and translating, as well as web development and e-commerce applications. Customers include GE Waukesha Gas Engines, Yaskawa Co., Kohler Co., John Deere, Vermeer, Volvo, Yanmar and many others.Assisted Quality Manager with maintaining compliance to ISO 9000, including updating and maintaining quality documents, auditing the quality system and non-conformance controlResearched, created, maintained and edited technical product documentation (operation and service manuals, bulletins, instructions) using a variety of software, including FrameMaker and Arbortext Editor for xmlEnsured accuracy and completeness of technical documentation through close contact with manufacturer of product to be documentedEstablished document libraries and managed revisions with content management systemsManaged and scheduled projects either individually or in a team environmentCreated web based training modules, requiring the combination of audio files with text files to create an interactive slide showCreated E-Help systems using MadCap Flare software

Greater Milwaukee Area

Provide technical translations German>English or English>German for various technical documents, for example: Patents and patent applications Technical manuals, brochures, instructions, handbooks Technical and general business translationsProvide consecutive technical interpreting services

Greater Milwaukee Area

Assisted various Product Managers in managing accounts and customersManaged in-house inventory based on customer forecasts and analysis of sales historyProvided customer service and technical support for selected accounts and customersCoordinated projects and orders with suppliers and manufacturingServed as liaison between headquarters in Germany and customers in the United StatesProvided training to customer service personnel and new hires in the sales / customer service department

Greater Milwaukee Area

Assisted Product Manager in managing two different product linesProvided technical support to customers and field sales personnelCoordinated projects and orders with customer service and manufacturingPrepared and followed up on quotations for customersResearched markets for potential new customersTraveled throughout the US to make customer callsServed as liaison between headquarters in Germany and customers in the United StatesTranslated German/English technical documents

Greater Milwaukee Area

Transferred operations from Sunlite facility to Medovations (included change of documentation, like drawings, process sheets and inspection specifications)Reviewed, approved and managed engineering changesUpdated and created quality documents

Rockford, Illinois Area

Managed product line STOTZ air gages: Established contact with customers and supplier in Germany for STOTZ air gages, worked with customers and supplier to prepare quotations, translated documents, explained technical aspects of products to customers, and ensured that product orders were correct when received from GermanyManaged all technical aspects of S.A.F.E. product line (modular workholding components and fixture stones)Translated German/English technical documents and provided interpretation services when required Collaborated with customers and sales department