Michael Lewis Email & Phone Number

Campbell, CA, US

-Dedicated assigned Technical Support Engineer managing multiple high profile accounts as part of an elite team interfacing directly with executive leadership and management-Utilize innovative problem-solving, planning, developing, and implementing technological solutions to resolve issues-Liaison between customers and technical support, engineering.

Campbell, CA, US

-Part of a small elite team which manages technical issues for dedicated Enterprise level accounts-Liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to Enterprise customers-Service customers to meet all of their technical.

Campbell, CA, US

-Experienced technical support professional assisting business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services.-Resolve technical issues associated with 8x8’s hosted communications products via phone, e-mail, and/or chat.-Service customers to meet all of their technical and account management.

San Jose, CA, US

-In-depth analysis, implementation, and troubleshooting of software applications, SIP telephony, 802.11a/b/g/n communication, local area networks, speech recognition, Windows servers, and system configurations.-Assist in authoring and maintaining knowledge base articles for internal and external use.-Provide formal and informal training to customers.

-Document and manage customers’ technical support issues while delivering excellent customer service.-Collaborate within the company, escalating issues and engaging others to solve difficult problems.-Advanced level research of critical software issues on Windows Server 2008 RC2.-Monitoring and responding to critical SIP, PBX, and other telephony issues.

South San Francisco, California, US

- Part of a global operational support team that provides second and third level support for Google Apps in an enterprise with over 100K seats.- Experienced Second Level to VIP Support for Google Apps (Gmail, Calendar, Docs, Sheets, Slides and Sites). - Supported end users and agents on Mac OS X and bundled applications.Assisted end users with obscure.

-Manage workflow and service request using robust CRM solution.-Work with other support groups and vendors to provide seamless support to customers.-Assist colleagues with general IT solutions.-Resolve customer complaints and develop a searchable knowledge base with an FAQ-Implement new technical support procedures to assist dealing with clients while.

Paris, France, FR

-On site technician supporting and providing training on devices with Windows XP, Windows 7, Mac OS X (10.4-10.7), iOS (iPhone and iPad), Microsoft Office, Google Apps (gMail, gCal, gDocs and more), and others.-Designed robust user interface using PHP, HTML5, and other web based languages where users could strip attachments from their emails and.

-Successfully completed a high profile project at a large biotech company dealing with the issues that developed after merging information systems with another large biotech company.-Worked on site in South San Francisco and Basel, Switzerland to assist VIP customers in person with technical issues.-On site technician supporting and providing training on.