Michaela D. Email & Phone Number

Toledo, Oh, Us

- Manage web changes and maintenance for six company websites- Serve as the administrator for all Magento ecommerce instances, overseeing the configuration, customization, and performance optimization to maximize online sales and customer satisfaction- Engage in troubleshooting and problem-solving to resolve technical issues and minimize downtime- Efficiently handle tasks and projects using a ticketing system- Perform various IT functions, including endpoint support for MacOS… Show more - Manage web changes and maintenance for six company websites- Serve as the administrator for all Magento ecommerce instances, overseeing the configuration, customization, and performance optimization to maximize online sales and customer satisfaction- Engage in troubleshooting and problem-solving to resolve technical issues and minimize downtime- Efficiently handle tasks and projects using a ticketing system- Perform various IT functions, including endpoint support for MacOS, iOS, and Windows ensuring smooth operation and addressing technical issues promptly- Gather and analyze web traffic data, synthesizing insights and trends to inform marketing strategies for improved customer engagement- Handle product photography and videography, capturing compelling visual assets that effectively showcase anti-counterfeiting products- Manage vulnerability reporting and patching using an endpoint management system, proactively safeguarding systems and ensuring data security- Monitor system performance and implement file-level and full disk backups, providing data protection and disaster recovery capabilities Show less

- Responsible for training and developing new team members in alignment with company standards and procedures- Facilitated training sessions on food preparation, safety protocols, customer service, and operational processes, ensuring consistent delivery of high-quality products and exceptional customer experiences- Mentored and coached 20 new hires, providing hands-on guidance to help them quickly adapt to their roles and contribute to the team's success- Monitored trainee progress… Show more - Responsible for training and developing new team members in alignment with company standards and procedures- Facilitated training sessions on food preparation, safety protocols, customer service, and operational processes, ensuring consistent delivery of high-quality products and exceptional customer experiences- Mentored and coached 20 new hires, providing hands-on guidance to help them quickly adapt to their roles and contribute to the team's success- Monitored trainee progress and provided constructive feedback to drive continuous improvement and promote skill development Show less

Bowling Green, Oh

- Led a team of 30 employees responsible for contacting alumni on behalf of Bowling Green State University to secure donations for scholarship programs and advancement funds- Oversaw all aspects of the call center operations, including training, call monitoring, and coaching - Implemented training programs to equip team members with the necessary skills and knowledge to effectively engage with alumni, handle objections, and secure donations- Monitored and evaluated calls to ensure… Show more - Led a team of 30 employees responsible for contacting alumni on behalf of Bowling Green State University to secure donations for scholarship programs and advancement funds- Oversaw all aspects of the call center operations, including training, call monitoring, and coaching - Implemented training programs to equip team members with the necessary skills and knowledge to effectively engage with alumni, handle objections, and secure donations- Monitored and evaluated calls to ensure adherence to quality standards and provided constructive feedback to callers for continuous improvement- Managed KPIs and generated daily reports to track call center metrics and identify trends and areas for improvement- Demonstrated a commitment to data security and compliance by ensuring adherence to Payment Card Industry Data Security Standard (PCI DSS) requirements, safeguarding sensitive donor information and maintaining a secure environment Show less

Ashland, Oh

- Proactively managed and updated content on the company website, ensuring accurate and engaging information while collaborating with the web development team to implement changes and improvements- Demonstrated strong design skills by creating visually compelling product brochures, effectively showcasing key features and benefits to target audiences. Successfully oversaw the entire print production process to ensure high-quality final deliverables- Played a crucial role in capturing… Show more - Proactively managed and updated content on the company website, ensuring accurate and engaging information while collaborating with the web development team to implement changes and improvements- Demonstrated strong design skills by creating visually compelling product brochures, effectively showcasing key features and benefits to target audiences. Successfully oversaw the entire print production process to ensure high-quality final deliverables- Played a crucial role in capturing captivating photo and video assets at project sites, effectively showcasing the company's products and services through compelling visual content- Utilized Adobe Creative Suite to create a wide range of marketing materials, including print ads, trade show booths, logos, and more. Skillfully edited photo and video assets to enhance visual impact and maintain brand consistency- Actively collaborated with management on developing and implementing marketing strategies and offering creative insights Show less

Bowling Green, Ohio, United States

- Prepared and cooked a variety of dishes in a fast-paced campus dining hall, serving a diverse customer base of Bowling Green State University students, faculty, and visitors- Ensured food quality and adherence to safety and sanitation standards, maintaining a clean and organized work area- Collaborated with a team of cooks and kitchen staff to efficiently handle high-volume food production and meet tight deadlines

Ashland, Ohio, United States

- Trained new team members on operational procedures, promoting a culture of efficiency and teamwork- Managed customer orders and provided exceptional customer service, consistently achieving high customer satisfaction ratings in a fast paced working environment- Implemented strategies to optimize productivity, streamline workflows, and reduce wait times, resulting in increased efficiency and improved customer experience