Michaela Kral Email & Phone Number

Waxahachie, Tx, Us

Waxahachie, Tx

Dogwood Canyon Audubon Center And Audubon Texas

Dallas/Fort Worth Area

- BOLD Graduate (with Kate Patulski)- IGNITE Graduate

Dallas/Fort Worth Area

- High level of access to confidential data and ability to edit data integral to several software programs used within the organization, including employee security access levels and deactivation of vendors.- Involved in several projects working closing with IT developers and business analysts, including assessing business needs, gathering requirements, approving business requirements documents, managing projects, and coordinating and performing UAT, deployment and end user training.- Worked closely with SQL reporting staff to define reports and dashboards, properly make connections between various databases, analyze complex data, and UAT reports and dashboards.- Authored, coordinated and moderated multi-level UAT with both internal and external end users.- Authored detailed procedure manuals for both internal use and external use.- Trained over 100 internal employees and 250 vendors, with multiple employees in each organization, on use of new software program through webinars, training seminars, and one-on-one assistance.- Authored revised Policies and Procedures to better define requirements of vendors with respect to timelines, communication, compliance, accounting, audits and liabilities. - Responsible for original data migration and ongoing maintenance of data required for new software to integrate with other internal applications and operate correctly.- Trained internal IT department on functionality of third-party developed application.- Triaged and resolved more than 95% of application issues captured by application exception log or escalated by internal and external users without escalating to IT.- Managed defect and wish lists of items for correction and enhancement of applications, working closing with IT to provide necessary information to estimate level of effort, perform UAT on changes, assist in deployment to production, and train end users.

Dallas/Fort Worth Area

- Managed team responsible for litigation on a nationwide portfolio of consumer loans in bankruptcy or for replevins for 15-20 creditors, including managing P&L and budget for department.- Decreased vendor cost by approximately 22% by streamlining vendors, tightly managing processes and timelines, and contracting with new vendors as necessary.- Increased profit margin from less than 20% to more than 60%- Evaluated staff, trained capable staff and replaced staff as necessary in order to increase production without significantly increasing number of staff- Significantly improved timelines and department production- Authored training manuals for in-house software applications as well as client systems used internally.- Defined schema for implementation of new clients requiring import and export of daily data.- Made significant improvements to automated review of electronic court notices.- Worked directly with in-house counsel and senior management to implement new procedures based on constantly changing bankruptcy rules and case law as well as client needs.- Trained and mentored staff, providing staff with additional opportunity for advancement and specialization.- Mentored and trained successor in managing complex procedures, advanced Excel functions, and management of department. Successor continues to maintain high production levels, highest profit margin and lowest turnover.- Served as client liaison for litigation-only clients.

Dallas/Fort Worth Area

- Managed nationwide litigation portfolio of 350-500 consumer loans, including monitoring case status, contacting vendors for updates, providing status reports to clients, analyzing Chapter 13 Plans and Schedules, negotiating secured value and rate, negotiating terms of Agreed Orders in resolution of Motions for Relief, preparing and submitting Order Lifting Stay and Agreed Orders to courts and ensuring timely entry of same.- Responsible for a docket of approximately 50 local hearings per week on hearing on Motions for Relief, Objections to Plan, Objections to Claims, Motions to Redeem and other litigation.Provided guidance to team members regarding procedures, document language, and negotiation strategy.- Ensured that team met goals set by management.- Monitored each team member's progress in gaining knowledge and skill.- Specialized experience directly handling pleading preparation, filing and negotiations in Texas and Louisiana bankruptcy courts under supervision of in-house counsel.

Bachelor'S Degree, Organizational Leadership, Summa Cum Laude (4.0)

Computer Science