Michael Montoya Email & Phone Number

I am a Technical Account Director for Tableau Software, the leading provider of fast analytics and data visualization software. At Tableau, our mission is to help people see and understand their data. Tableau enables anyone to easily create and share interactive data visualizations, dashboards and analytics, and can scale to organizations of any size or reach. See how Tableau can help you by downloading the free trial at www.tableausoftware.com/trial

Greater Seattle Area

▫ Salesforce Interviewer Certified - Inclusive hiring practices▫ 2020 Quarter 4 USCA Major Account Care MVP Award▫ Develop an in-depth understanding of the customer’s Tableau environment, business stakeholders, and their reporting and analytical needs. ▫ Be embedded at a customer site, working intimately with the customer’s Tableau team, ensuring success with Tableau products. ▫ Offer proactive best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem. ▫ Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. ▫ Build strong cross-functional working relationships with Sales, Engineering, and Product Management. Coordinate communications with all required stakeholders on crucial support cases and high priority issues. ▫ Establish and conduct reporting and case reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. ▫ Prepare and deliver custom technical presentations and trainings internally, at customer sites and Tableau conference. ▫ Establish coaching and mentoring opportunities for onboarding team members.

Greater Seattle Area

▫ 2019 Quarter 3 Global Major Account Care MVP Award▫ Customer Satisfaction Survey Scores of 98%▫ Built strong cross-functional working relationships with Sales, Engineering, and Product Management▫ Consistently received positive feedback from Sales, Support and upper level management for exemplifying the Tableau Core Cultural Values▫ Developed in-depth understanding of the customer’s Tableau environment, business stakeholders, and their reporting and analytical needs▫ Offered best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem▫ Applied comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause analysis▫ Provided escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer▫ Identified revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth

Greater Seattle Area

▫ Exceptional Performance review for exemplifying Tableau Core Cultural Values▫ Chosen for the Premium Support Team based on customer feedback and product knowledge▫ 2018 Quarter 1 MVP for contributions to Knowledge Base Articles▫ Excellent Customer Satisfaction Survey Scores (97%)▫ Provide positive constructive feedback to peers using case feedback process▫ Set customer expectations and manage time wisely to meet response times and solve cases▫ Consistently Meet or Exceed weekly support Metrics and Case Reviews with Manager▫ Review Tableau Server Logs, Network Traces, Windows Error Logs to solve customer issues▫ Identify, isolate and submit Defects for Technical Lead and Development review▫ Passed the Tableau Server Qualified Associate Exam

Albuquerque, New Mexico Area

♦ Participated in Cyber Security roundtable discussions to identify possible vulnerabilities♦ Manage eight IT professionals with varying roles♦ Assume full signature authority and duties of department manager in his absence ♦ Manage and execute multiple projects simultaneously ♦ Communicate project status and train senior management and Federal staff ♦ Assign work through the Agile process using Team Foundation Services ♦ Guide employee professional development to align with organizational goals ♦ Address personnel or performance management issues and develop correction plan ♦ Contribute to decisions in hiring or dismissal of personnel ♦ Establish clear and concise objectives for direct reports to achieve organizational goals ♦ Orient and onboard new personnel ♦ Approve time records and requests for time off ♦ Identify project barriers and risks that could jeopardize deadlines ♦ Develop solutions to barriers and risks to adhere to project schedules ♦ Contribute to sprint planning and project development processes ♦ Achieve high customer satisfaction by managing project expectations ♦ Conduct all SharePoint Administrator duties

Albuquerque, New Mexico Area

♦ Maintained advanced cyber security through the use of Secure Technology Implementation Guides (STIGs) and Microsoft best practices ♦ Appointed to interact with executive management in Washington DC at DOE headquarters ♦ Initiated an innovative, systematic documentation process to improve communication across 3 IT teams ♦ Participated in Lean Six Sigma and other requirement gathering sessions with stakeholders and senior management ♦ Designed, planned and implemented six SharePoint 2013 farms ♦ Implemented multi factor authentication, forms based authentication and ADFS single sign on for remote users ♦ Updated, monitored and maintained SharePoint 2010 and 2013 farms (8 farms, 16 Servers) ♦ Investigated and resolved reoccurring issues in the SharePoint environment ♦ Upheld 99.999% system up time and availability through collaboration with System Engineers, Network Engineers, Database Administrators and developers ♦ Adhered to change management policies and procedures ♦ Tested and documented disaster recovery and access control procedures ♦ Successfully migrated two main sites and 10 custom solutions from SharePoint 2010 to 2013 ♦ Installed 3rd party SharePoint solutions for reporting, auditing and governance ♦ Designed, implemented and supported SharePoint solutions to foster collaboration and information sharing across the organization ♦ Developed user guides and training materials ♦ Trained over 500 SharePoint users ♦ Communicated best practices and procedures for Site Owners and Power Users ♦ Served as 24x7x365 emergency technical support

Newcastle, Washington

♦ Maintained network hardware and software including servers, switches, firewalls and VoIP phone systems ♦ Proactively conducted regular network checkups and addressed potential problems before they become major issues ♦ Ensured functional backup and recovery processes were in place ♦ Monitored and maintained network stability, collected and analyzed network and memory utilization♦ Established and maintained relationships with software vendors ♦ Tested and installed new hardware and software upgrades ♦ Prepared and updated network, system and process documentation ♦ Planned, organized, controlled and evaluated the operations of information systems ♦ Served as 24x7365 emergency technical support

Taos, New Mexico

♦ Designed and implemented SharePoint 2010 farm♦ Leveraged SharePoint technology to develop custom solutions to automate processes, reduce reliance on email and improve productivity ♦ Possessed in depth knowledge of critical system maintenance and support (Windows Servers, Exchange, Lync, DotNetNuke Portal, Active Directory, Firewall, backup appliance)♦ Assumed duties of Director of Information Technology in his absence ♦ Developed and provided jargon free, technology system and software, training for staff ♦ Administered DotNetNuke information portal ♦ Provided desktop hardware and software acquisition, configuration and support ♦ Assumed duties of Hardware Sales and Support Specialist in his absence ♦ Served as 24x7x365 emergency technical support

Taos, New Mexico

♦ Researched, planned & implemented Spiceworks Help Desk Software ♦ Organized help desk tasks & built knowledge base to reduce support requests♦ Created & published monthly MIS department newsletter for staff training & education

Los Alamos, New Mexico

♦ SPOT award: Laser Safety Database analysis, development & implementation♦ Analyzed & developed solutions: unified modeling language / object oriented programming

Albuquerque, New Mexico Area

♦ Configured, imaged & maintained 150 public access computers♦ Testing & configuration of first wireless network♦ Trained 200 desktop users

Moffett Field, California

During my internship I studied the Alleviation of Blade Vortex Interaction Noise through Oscillatory Blowing

Bachelor Of Arts (B.A.), Business Management / Management Information Systems

Education record

Transition To Manager Training