Michael Andersen Email & Phone Number

Austin, Texas Metropolitan Area

Responsible for the oversight/management of the relationship and products for our major/strategic accounts. - Oversee the Strategy, Roadmap and Development of Computrition’s military accounts while considering needs of commercial accounts- Oversee and ensure that the procedures/functions of the military accounts product manager(s) are consistent and efficiently/effectively executed- Be a resource for team brainstorming and problem solving/design sessions- Ensure military products have a consistent user experience with our commercial products-Oversee training of the appropriate teams on new releases, enhancements, and products at set meetings or via webinars for military products- Drive through initiatives to retain and develop our existing military accounts- Support and initiate strategic Sales & Marketing initiatives for these accounts- Ensure communication with these key accounts is occurring on a regular basis based on established best practices- Oversee the execution of the annual User Conferences specific to the military- Lead completion of RFPs, contracts and renewals for these major accounts- Be a resource for billing/collection- Manage sales projections and leads for the military accounts

Austin, Texas Metropolitan Area

Manage Marine Corps, Solution Delivery Division, and other top accounts towards success with their software. Primary point of contact for any customer needs, whether software related, additional modules, or escalated issues to make sure expectations of customer are being exceed. Communication with customer to continue to build and strengthen partnership.

Ensure that ALL customers are receiving and utilizing the Food Service Operation Management, Nutrition Care Management, and Point-of-Sale software to its fullest extent and that they are completely satisfied with its many benefits. The goal is to achieve 100% complete satisfaction and drive customer efficiency and cost savings through software utilization and implementation.

Project Manager for implementation of Hospitality Suite Software for 48 TRICARE Management Activity Hospitals (including Army, Navy, and Air Force facilities).

Project Manager for Marine Corps conversion from DOS based system to Windows based system. Continually monitor and assist with any special projects involving Marine Corps.

Responsible for training customer basedon Food Operation software and management of training staff.

Daily support for customer based on Food Operations software and additional add-on modules.

Responsible for all aspect of running the restaurant to include; employee scheduling, inventory, sanitation, employee supervision, customer relations, daily food cost and bookkeeping, beverage controls, employee evaluation, training, and ordering.

Responsible for hiring of new employees and evaluations. Training of front of the house employees. Keeping track of beverage inventory. Marketing of the restaurant through television, radio, and newspaper advertising. Customers relations and supervision of employees.

Ride operator on Pirates of Caribbean, Haunted Mansion, Jungle Cruise, and Davy Crockett Canoes.