Michael Arredondo Email & Phone Number

Florida, United States

Coral Springs, Florida, United States

Sunnyvale, California

San Francisco Bay Area

San Francisco Bay Area

Runs the day to day operations of multiple venture groups to ensure on-time product delivery.

Portland, Oregon Area

Managed domestic and international teams responsible for supporting Yahoo Small Business products. Additionally, managed the India Sales team, Social Media and Community Teams, as well as, the Account Management team who are tasked with providing consultative services to our highest value merchants.

Portland, Oregon Area

Oriented patients to the unit, including policies and procedures. Perform admissions, transfers, and discharges. Supervises patients in the milieu setting, making observations as to mental health and safety.+Manage a caseload of up to 5 patients receiving inpatient psychiatric services for acute mental illnesses

Salem, Or

Analyzed and developed child welfare programs, in addition to consulting and supporting the technical needs of public and private child welfare agencies. Researched national policy recommendations and provided analysis recommendations to program managers and State Executives.+Instrumental in helping program managers and administrators establish program guidelines, policy and administrative rule on the local and governmental level, and performance measurements and outcomes.+Co-led a multidisciplinary team to develop consensus for cross agency measures to evaluate outcomes.+Provided statewide quality assurance review, led to 75% increase in accuracy and timeliness.+Managed the State community resource budget of $45MM annuallyOther positions held: Social Service Specialist

Riverside, Ca

Managed a caseload of up to 50 clients receiving services to regain custody of abused and/or neglected children, conducting safety and risk assessments of children and families, making removal decisions, writing and presenting Court reports, and monitoring progress towards service completion. +Acted as a casework consultant to 5+ staff members without professional training.+Developed, organized, and delivered charitable events to provided much needed resources to children and their families.

Milton-Freewater, Or

Co-Managed the operations and support of client accounts (ex. Microsoft, Gateway, CDW, e-Machines) via a team of 5 supervisors and 200+ call center representatives. Handled recruiting, hiring, and staffing of representatives to meet business and workflow requirements. Provided training and evaluations of performance, utilizing various performance management systems.+Generated additional revenue from sales of $1MM annually. +Reduced talk/wrap-up times by 3 or more minutes per call through the design and implementation of training programs.+Created multiple technical and policy programs that increased schedule adherence, quality assurance, and performance based incentives, resulting in an increase of 20%+ staff utilization and a significant improvement to overall call center morale.+Developed a six-person quality monitoring department, including the processes and tools.

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Social Work (Msw), Social Work

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Village Singles Club President 2004-2005; 500+ Members

High School