Michael Silva Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Led the QA program for the Microsoft D365 ERP cutover, managing five D365 tracks and two non-D365 projects with teams ranging from 2 to 10 members. Developed test strategies, analyzed QA processes, and recommended improvements. Delivered project forecasts, optimized load runner license usage, and created metrics templates in JIRA and Power BI. Presented QA updates to management and coordinated offshore teams. Additionally, helped establish and lead the new QA department from the ground up… Show more Led the QA program for the Microsoft D365 ERP cutover, managing five D365 tracks and two non-D365 projects with teams ranging from 2 to 10 members. Developed test strategies, analyzed QA processes, and recommended improvements. Delivered project forecasts, optimized load runner license usage, and created metrics templates in JIRA and Power BI. Presented QA updates to management and coordinated offshore teams. Additionally, helped establish and lead the new QA department from the ground up, implementing processes, procedures, and metrics to drive consistent quality and successful project outcomes.• Implemented Power BI as a reporting tool to track metrics across all D365 projects, each managed separately in JIRA.• Refined the project resource estimation template, ensuring it accurately reflected the time needed for each project phase. • Developed a new test strategy template to ensure consistency across projects. I also established a consistent daily metrics report for all projects using JIRA and Power BI reports. Show less

Chicago, Illinois, United States

Contract position managing a 9-member team of QA analysts and engineers forecasting resource usage and liaising between QA and project sponsors. Reviewed test plans, created weekly project status reports, identified required tools, and advised clients on QA expectations.

Chicago, Illinois, United States

Directed multiple projects for subcontractor Gorilla Group, focusing on app and website redesign in AEM for Marines.com. Managed timelines, resources, and quality assurance to drive project success.● Created test strategy and delivery plan, aligning with project goals.● Reviewed and validated test cases for detail and correctness to maintain high-quality standards ● Developed and executed UAT plan for both projects, leading user acceptance testing phase● Collaborated with upper… Show more Directed multiple projects for subcontractor Gorilla Group, focusing on app and website redesign in AEM for Marines.com. Managed timelines, resources, and quality assurance to drive project success.● Created test strategy and delivery plan, aligning with project goals.● Reviewed and validated test cases for detail and correctness to maintain high-quality standards ● Developed and executed UAT plan for both projects, leading user acceptance testing phase● Collaborated with upper management to determine staffing needs and created project transparency metrics in JIRA and Confluence. Show less

Greater Milwaukee Area

Led onshore and offshore QA teams of 9 to deliver upgraded project for internal Manpower Group use. Managed test planning, execution, and resource allocation to provide meeting quality standards.● Established formal Defect Management Process and created Knowledge Transfer Documentation to streamline defect handling and knowledge sharing. Prior to joining the project, there was not a process in place to track defects as originally this was not a software development team● Developed test… Show more Led onshore and offshore QA teams of 9 to deliver upgraded project for internal Manpower Group use. Managed test planning, execution, and resource allocation to provide meeting quality standards.● Established formal Defect Management Process and created Knowledge Transfer Documentation to streamline defect handling and knowledge sharing. Prior to joining the project, there was not a process in place to track defects as originally this was not a software development team● Developed test strategy and delivery plan and reviewed test cases for accuracy and completeness to align with project goals. Show less

Greater Chicago Area

Led and directed QA for multiple million-dollar projects, managing teams of 5 to 12 onshore and offshore resources. Developed project plans, test strategies, and test cases. Represented Accenture Interactive as QA liaison. Conducted defect triage, provided project metrics, and delivered budget, time, and risk analysis.● Mentored up to five junior analysts on process and procedures. The analysts were college new hire BA’s that were placed on my team to fill roles and bill hours. I needed to… Show more Led and directed QA for multiple million-dollar projects, managing teams of 5 to 12 onshore and offshore resources. Developed project plans, test strategies, and test cases. Represented Accenture Interactive as QA liaison. Conducted defect triage, provided project metrics, and delivered budget, time, and risk analysis.● Mentored up to five junior analysts on process and procedures. The analysts were college new hire BA’s that were placed on my team to fill roles and bill hours. I needed to teach them what was needed to complete the QA role by working with them individually. One of the mentees continues today as a Quality analyst. ● Coordinated end-to-end testing plan with 4 vendors. I needed to create a detailed plan with times for interactions. I had an open conference line to coordinate. ● Led application testing work for applications that were built using AEM, Salesforce, Adobe Campaign, and Hybris. Also conducted API testing using Postman. Show less

Greater Chicago Area

lead and direct the QA responsibilities of the assigned projects. Create project plans, test strategies, test plans, and test cases. mentor junior analysts on proper process and procedures. Act as the QA liaison to the client. conduct defect triage meeting. provide matrix to the team validating where we are in the process. Provide time and risk analysis of the given projects. work with Java, HTML5, WSO2, CQ and Hybris Acquity was purchased by Accenture Interactive in July of 2013 with cutover… Show more lead and direct the QA responsibilities of the assigned projects. Create project plans, test strategies, test plans, and test cases. mentor junior analysts on proper process and procedures. Act as the QA liaison to the client. conduct defect triage meeting. provide matrix to the team validating where we are in the process. Provide time and risk analysis of the given projects. work with Java, HTML5, WSO2, CQ and Hybris Acquity was purchased by Accenture Interactive in July of 2013 with cutover in October 2013. Show less

Chicago, Il

Senior tester on the Single sign-on objective put forward by the Tribune Innovations team. Came up quickly to speed on Agile software development and assimilated into the new system in quick fashion. Web testing for the Single Sign on Project, rework of commissions application, a web self-service solution and a Digital Subscription service. Wrote Test plans, strategies, and test cases. Run 2 to 4 week sprints. Test cases written in Cucumber for easy integration to Selenium. Rest service… Show more Senior tester on the Single sign-on objective put forward by the Tribune Innovations team. Came up quickly to speed on Agile software development and assimilated into the new system in quick fashion. Web testing for the Single Sign on Project, rework of commissions application, a web self-service solution and a Digital Subscription service. Wrote Test plans, strategies, and test cases. Run 2 to 4 week sprints. Test cases written in Cucumber for easy integration to Selenium. Rest service testing. Learned and use Gomez load testing software. Created UAT test plans for the business users Show less

Chicago, Il

Lead Software QA analyst for the Payconnexion product. Lead a team of 12 analysts in testing . Manpower planning, Testing estimation, Automation planning, Creating test plans and strategy for releases. Work with the Business, Development, and Project management to schedule software release. Evaluate and coordinate an offshore testing team in India and Mexico. Production implementation support

Chicago, Il

Lead Software QA analyst for the Payconnexion product. Lead a team of 12 analysts in testing . Manpower planning, Testing estimation, Automation planning, Creating test plans and strategy for releases. Work with the Business, Development, and Project management to schedule software release. Evaluate and coordinate an offshore testing team in India and Mexico. Production implementation support

Hoffman Estates, Il

Lead analyst for the quality assurance team that is responsible for all quality assurance and testing activities for Syclo’s Agentry platform. Define scope and time-line for testing activities and create system test plans. Manage testing resources and report project status and risk assessment to Product Manager and Vice President of Software Engineering.

Greater Chicago Area

Performed integration test for a proprietary Fax over IP software

Greater Chicago Area

Software testing and process consultant. working on client server based applications

Elk Grove Village, Il

Planning for system schedules up to 45 days out from schedule change. In charge of domestic Airport slot (landing and take-off rights) and noise abatement. Route and capacity planning

Denver, Co

Station Zone controller/ Station Gate controller. Worked to keep day of operation running smoothly through Denvers Stapleton Airport for UA. Descision making on connection of passengers and Crew. recomendation of Aircraft equipment changes.

Washington D.C. Metro Area

Worked to keep day of operation running smoothly through Washington Dulles Airport for Uniteds startup International operation for the station. Descision making on connection of passengers and Crew. recomendation of Aircraft equipment changes facitating the match of people and bags on the aircraft.

Supervisor of 50+ union people for cargo and baggage handling of UA ramp operations. Supervise transfer of baggage, loading of the aircraft, and De-icing operations.

Bachelor Of Arts - Ba, It Management Software Qa

As, Computer Science

Activities and Societies: Associates in Science/computer science

Engineering