Michael Benitah Email & Phone Number

Paris | Toulouse | Barcelona

- Oversee a growing team of 12+ individuals (Account Managers, CSM, Onboarding Consultants…) across 3 countries to drive sustainable supply chain programs within a portfolio of 120+ large and mid-size companies - Act as account sponsor for the customers managed by the team.- Support customer satisfaction, revenue growth, contract renewals, upsell and partnership reviews.- Part of the Management Team of the Global Business Unit (200+ team members)- Cross-department collaboration to contribute to the company's hyper growth and innovation on partnerships, management and operations.

Paris | Toulouse | Barcelone

Paris | Toulouse | Barcelona

Paris

• Manage P&L and ensure customer satisfaction of a portfolio of strategic customers• Drive change to integrate EcoVadis ratings in customers’ procurement processes at a global scale • Collaborate with Procurement organisations of Fortune 500 companies and provide thought leadership to reduce risk and drive improvement of global supply chains• Manage projects internally and contribute to the vision and growth of the organization

Paris

• Close to marketing and Inside Sales, build and manage a pipeline of opportunities• Understand prospect needs to demonstrate the added value of a Saas PIM DAM Solution regarding their ambitions • Whole Sales Cycle Management (Discovery, ROI Case, Custom Demos, Proposal, Negociation, Closing)• Account Management with existing customers

Paris

• Business Development (Agile Teams, Design Thinking, Digital Customer Experience, Big Data...) • P&L Management • Delivery follow up • Staffing

Paris Et Périphérie

Within the Contact Center As A Service BU (Odigo), I managed missions and projects :o Digital Customer Experience o Contact Center Organization o Innovation initiativeso ROI demonstration on the whole customer lifecycleo Translating business needs and product requirements into new solutions for customers

Paris Et Périphérie

Within the Contact Center As A Service BU (Odigo), I was leading the account team in charge of the biggest company's customer (15+ M€ per year) for the whole range of Solutions and Services (Contact Center As A Service, TOIP, Digital Customer Experience, Natural Language, Chatbot...) :• Global account strategy definition and execution• Profit And Loss Management• Build and maintain Customer intimacy• Ensure Customers' satisfaction• Contract management & Bid Management• Management of the account team• Coordination with other Capgemini entities and external partners

Paris Et Périphérie

Paris Et Périphérie

• Business Development on both clients and prospects for the whole range of offers (ERP, CRM, Extranet, BI, PS, Outsourcing...) on the Insurance french market• Management of a 30 customer portfolio (3 M€ per year) with the focus on helping them to execute their roadmap accordingly to Cegedim solutions and services offering• Empowering R&D teams to give them markets insights and customer feedbacks

Paris Et Périphérie

Master 2 (M2), It Business

Master, Informatique De Gestion