• Provide PC hardware and software support via phone, remote diagnostics, and in person to in-house employees. Worked with end-users in analyzing, troubleshooting and resolving hardware/software and basic network support issues Installed, administered, and troubleshot computer hardware, software, and peripherals on site and remotely Built images of systems for deployment. Worked with other team members on support issues as needed Provided quality customer care in a fast and efficient manner Managed all copiers, faxes, printers and cel phones

Answer user inquiries regarding computer software or hardware operation to resolve problemsInstall and perform minor repairs to hardware, software, or peripheral equipment specificationsBuilt and maintained images of Dell systems for deployment in all company branch locations.Worked with other team members on support issues as needed both local and remote locationsManaged and networked all multi-function copiers, fax machines, printers and cell/BlackberryDaily and quarterly backups as well as server maintenance, and after hours emergency calls.Recommended schedules and performed PC hardware and peripheral equipment improvementsMaintained up-to-date inventory of hardware and software contracts

Acts as liaison with, and provides training and support to end users and staff on computer issues.Installed, configured, tested, maintained, monitored, and diagnosed end user workstation hardwarePerformed on-site analysis, and resolution of semi-complex PC problems for a variety of end users Received and responded to incoming calls, pages, and e-mails regarding PC or hardware problemsAssisted in preparing and maintaining procedures for reporting and monitoring PC performanceKeep records of purchases, sales, requisitions, software licenses and maintain inventory levels.Aided in development of business continuity and disaster recovery plans.Supported development and implementation of new computer projects and new hardware installations